This is National Customer Service Week, and I hope you (yes, you!) take a few minutes to think about what you’ve done to help your customers lately. Did you do a great job answering that email? Super! Did you suggest an improvement to the website that made it easier for customers to find a topRead… Read more »
You step up to do the same thing you’ve done a million times before. You’re good! It always worked like magic. But something is different about this time. It’s not working. What gives? If whatever you have to do depends on a team, maybe the team hasn’t gelled yet. Don’t ignore this critical step! AboutRead… Read more »
Sick of going to one government bureaucracy for a service only to get passed along to another and yet another? Wonder why government doesn’t communicate across agencies to provide a centralized service to you? Jared Gulian and his colleagues at the New Zealand Department of Internal Affairs are planning a solution for New Zealand. They’veRead… Read more »
There are numerous ways that one can participate in and pay tribute to the electoral process, but what’s really nice is how many of the keyholders seem to be involving the crowd in this current election. For example, the National Journal recently made a call for better questions for the presidential debates. Among the numerousRead… Read more »
Have you ever walked into an organization and just got that “Uh, why does everyone look the same” feeling… I know I have. You may have heard the expression, people are like snowflakes, and no two are the same – that’s diversity folks. In today’s ever diverse business environment, for organizations to excel, they mustRead… Read more »
Have you ever walked into an organization and just got that “hum something just doesn’t feel right feeling”… I know I have (more times than I’d like to count). Many of us know from the first time we enter into an organization, whether as an employee or a consultant, that what they say is notRead… Read more »
The other day, a coworker and I had a discussion about how it’s nearly impossible to create something completely “original.” As a designer, this should make me want to close my laptop, go grab a bite and call it a day. But alas, if you dig a little deeper, even the most innovative artists’ magnificentRead… Read more »
I’m sure this isn’t scientific, but I came across this leadership style quiz and had a go: http://psychology.about.com/library/quiz/bl-leadershipquiz.htm My results: Your results indicate that your leadership style is predominately: Delegative Delegative Leadership Delegative leaders allow group members to make decisions. This style is best used in situations where the leader needs to rely on qualifiedRead… Read more »
Post Highlights Google supporting A Platform for Good How do we define a digital citizen? The importance of the Athenian Oath and citizenship In a recent Google Public Policy Blog, Let’s Stand on a Platform for Good, Google announced they are sponsoring, A Platform for Good. The post states: At Google, we believe in theRead… Read more »
Post Highlights GovLoop is celebrating Customer Service Week October 1-5 Stay Tuned for GovLoop blogs, forums, discussions and our daily newsletter all Customer Service Related Blog post highlights some of GovLoop’s Customer Service Resources National Customer Service week is October 1-5. Every year, the first week in October National Customer Service Week is celebrated. SinceRead… Read more »