While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.
With effective long-term software, hardware and policies in place, organizations can thrive in the hybrid-optimized future.
Using complicated language makes it difficult for agencies to communicate effectively with the people they serve, and creates barriers to equity. New federal legislation, however, would require agencies to use plain and clear wording.
Casual chit-chat is easy; true conversations that tackle sensitive subjects are more difficult and can even affect workplace collaboration if they’re not handled properly. It’s essential that your agency’s employees are able to have high-quality conversations that leave everyone feeling heard – not hurt. With many agencies gravitating toward a hybrid workplace, it’s even moreRead… Read more »
Emotional intelligence can support better outcomes and experiences when giving and receiving feedback, working under a deadline, not having enough resources, and navigating change. Let’s take a closer look at how strengthening each one could benefit workplace relationships and performance.
We know that feedback is critical to our success. Not all of us recognize – and benefit from – the feedback we receive, though. Here’s how to change that.
With the transition to hybrid work, agencies have the opportunity to do something they couldn’t do in 2020 when shifting to remote work: Take the time to plan it out.
Let’s begin by defining integrity as the quality or state of wholeness, congruence or alignment before describing its four pillars.
Acting ethically is more than gut instinct. Ask yourself, “Am I doing things right, or am I doing the right things?” Find out how you can have more ethical acumen.
When you engage with constituents or work with colleagues, you want to hear and be heard by them. But in the increasingly hybrid workplace, this can become more of a challenge.