Data storytelling bridges the gap between accumulating data and doing something about it. Megan Huss, Director of the Process and Performance Improvement Program at the Center for Leadership Development in the Office of Personnel Management (OPM), explains how to make data storytelling work.
Communities of Practice (CoP) are popping up everywhere in my agency. What seemed to me to be a novel approach to learning, sharing and leading, I have discovered is an aged old phenomenon that stems from learning theory. Cognitive anthropologists Jean Lave and Etienne Wenger coined the term “community of practice” when studying apprenticeships asRead… Read more »
The federal government has long encouraged use of small businesses and is making a greater effort to incorporate racial equity in that endeavor. But there can be challenges when small businesses team up with large firms to deliver on a contract. Here are tips to make the partnerships work better.
We can compare our view of life to a camera lens. What can we do to expand that lens and re-assess our view of what’s really going on?
Transformational workforce expert Mika Cross has a few tips for building meaningful employee relationships on “Management Minutes with Mika.”
Thought leaders are well-known experts and innovators in a particular subject, whom people turn to for insights and ideas. There’s a path to becoming an authentic, truly helpful thought leader.
Being and feeling prepared helps us feel in control and more effective. You increase your impact when you’ve thought about what you want to say and have ready answers to these four simple yet crucial questions.
While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.
With effective long-term software, hardware and policies in place, organizations can thrive in the hybrid-optimized future.
Using complicated language makes it difficult for agencies to communicate effectively with the people they serve, and creates barriers to equity. New federal legislation, however, would require agencies to use plain and clear wording.