Workplace Culture and Why It Matters
Government workforce expert Mika Cross speaks about what culture really means and how you can contribute to a positive workplace.
Communications
5 Ways to Support State and Local Workforces
State and local governments may struggle today to fill positions and retain talent. Here are five expert tips on how to overcome those hurdles.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
6 Steps Cities, Counties and States Can Take To Leverage Data
Data initiatives are on the rise. Here’s how governments of any size can get started leveraging their data.
The Value of Building Trust and Community for New Hires in Any Workplace
Government management expert, Mika Cross, speaks with a colleague about how to help new hires get their feet under them.
Getting Motivated About Employee Motivation
The first key to maintaining a motivated workforce is understanding that it’s completely normal to become demotivated from time to time. Understanding that demotivation is not a failure, but a reality will help set the tone for how your organization responds to it.
Making Others Feel Good Is Not the Goal of Appreciation
Studies show that employees who feel appreciated at work are happier there, and that there’s a big disconnect between how well managers think they appreciate their employees and how employees actually feel. “Recognition,” after all, is not the same as “appreciation.”
Increase Your Mission Readiness with Deep Listening and the PMA Learning Agenda
Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.
Take on Large-Scale Changes
Change management projects can seem overwhelming. What’s needed for success is someone who understands processes, operations — and people.
Maintaining Employee Productivity in a Hybrid Workplace
Leaders of hybrid workforces need to keep employees engaged and productive whether they work from home or in the office. Here are tips on how to do that.