On today’s program How do you change an organization? Some might say you need to be a rebel. We’ll talk to a former CIA official about how you are a successful rebel. Click here for the full recap. Ex-Federal — It’s like the match dot com site for former feds who are looking to goRead… Read more »
Contract specialists aren’t trained in customer service. Despite this being a huge part of our job, I don’t know of a single contracts person who has had a class on customer service paid for by the government. It’s just not considered. One way to deliver customer service is simply getting to know your customers onRead… Read more »
On today’s program Every year thousands of patients die due to preventable medical errors. One man’s leading a team to eliminate those mistakes. His work has made him a service to america medal finalist. You’ll meet him. Click here for the full recap. Making calling 911 easier and more effective — it’s called Smart911. You’llRead… Read more »
Intro In today’s blog we take a brief look at the top 11 findings about the US Military’s use of Facebook. For those of you who missed it, please make sure to check out Part 1 which discussed the statistics and trends of US Military pages, Part 2 about the US Military’s use of FacebookRead… Read more »
Julie’s communications colleague, Eric Erickson, is currently writing the Recruitment 411 blog. He lives in Atlanta, where he is currently suffering from Olympic Fever. A quick Google search will turn up hundreds of entries suggesting which words should never be included on your résumé. Experienced, dynamic, team player, and the phrase ‘references available upon request’Read… Read more »
In situational media relations, the perspectives of Government communicators and journalists (journos) may differ regarding conventional communications methods. Sometimes these differences are gaping on both macro and micro levels – that is, within Government agencies and news organizations. Evolution of the media landscape As the 21st century media landscape evolves at light-speed, with the increasingRead… Read more »
Tuvel Communications is a market research and development company that combines human processes, social media and analytics. We collaborate with government organizations, technology companies, non-profits and associations to identify rich untapped market segments and convert them into engaged online communities. We develop and execute social media outreach campaigns, conducting market research and using customized communicationsRead… Read more »
Everybody needs situational awareness — that’s what they call it in the military — knowing what you need to know to make the best decisions. That is particularly true for emergency managers. Earlier this week, we spoke to Adam Crowe who suggested that emergency managment as we now know it is dead. His argument: socialRead… Read more »
The Obama Administration has made openness and transparency a priority. But three years in, people are starting to ask does transparency add VALUE? John Wonderlich is the Policy Director at the Sunlight Foundation. He’s written extensively on the status of open government. He told Chris Dorobek on the DorobekINSIDER program why transparency matters. “It shouldn’tRead… Read more »
If “most used phrase since 2009” was an Olympic event then “open government” would surely dominate. Olympic spirit and jokes aside, I wanted to pass along an excellent read from the Open Government Partnerships blog. In it, IdeaScale’s Jessica Day (and my awesome colleague) does a great job highlighting the tangible progress of open government,Read… Read more »