Communications

How to Leverage Technology to Improve Customer Service

GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »

Recruitment 411: Staying Positive and Proud to be a Govie

For the month of July, Eric Erickson will be taking over this blog from Julie. Eric is Julie’s ‘work husband’ from the IRS Recruitment office. My 92-year old grandfather passed away a couple weeks ago. Along with my younger cousin, I was asked to give a eulogy, and was – naturally – more than happyRead… Read more »

When Efficiency Is NOT the Chosen Path

The mixed messages commenting on the state of the economy are confusing at best, and offer little of use for planning and forecasting in the business or government sectors. Conflicting variables affecting budget, scope, and demand add to the complexity. The uncertainty and inertia leads to delays in new initiatives by the decision-makers in organizations.Read… Read more »

2 Big Questions: What’s the future of the desktop and can Superheros teach you about leadership?

On Today’s Edition of the DorobekINSIDER The future of the desktop: what the changes will mean for how you work. Insights from Cisco, Citrix and NetApp. Click here for the full story. Feds go to the movies — how you can learn leadership techniques from the summer blockbusters with Tom Fox from the Partnership forRead… Read more »

Cisco, Citrix and NetApp weigh in on the Future of the Desktop

What is the future of the desktop sitting on your desktop? GovLoop Insights’ DorobekINSIDER talks three experts — via Cisco’s TelePresence, no less — about how things are changing… and what it means to the way government works. Panelists: Dan Kent is the Chief Technology Officer at Cisco. David Smith is the CTO for CitrixRead… Read more »

Talking to Reporters: Ten Tips

(pictured above: newsroom in action) For some Government employees — especially those not schooled in the art of public affairs and media relations — speaking to reporters may cause more anxiety than giving a big speech. PR-types often call upon SMEs, subject matter experts (a.k.a. “policy wonks”) to respond to technical and legal media inquiriesRead… Read more »

GovBytes: Municipal Wireless Networks: Next Stop Chicago?

What would it take for a city to be able to call itself “one of the most livable” in America? Some qualifications that come to mind include: quality transportation infrastructure, affordable housing and utility options, schools that prepare children for bright futures, clean open spaces for enjoying the natural world, zero crime, friendly neighbors… theRead… Read more »