GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. This is our fifth and final post, but be sure to checkRead… Read more »
Moving from paper based communications to digital is never an easy process. With increasing use of the web and the changing norms of how people consume information, a sound digital communications strategy is key to reach stakeholders. Recently, the USDA’s Farm Service Agency has made the switch to provide farmers with more information digitally. ARead… Read more »
How does a leader change the culture of an organization that is resistant to change? Start by working with the existing culture, says business writers in a recent Harvard Business Review article. In this way, the culture can be an accelerator of change, not an impediment. Business writers Jon Katzenbach, Ilona Steffen, and Caroline KronleyRead… Read more »
Every government agency has been there — under the media spotlight. Yes the GSA conference, Secret Service., BP oil spill. We can go on, right? Feds are in the news a lot these days — but it’s rarely the good kind of press. More often than not, feds are making the front page for incidentsRead… Read more »
Here’s a great article about how military video adoption is increasing. It’s encouraging to see how Unified Communications, like VTC are enabling decision makers from each branch of the military to collaborate and communicate face-to-face and in real time, despite geographic locations. Read the full post at http://feduc.us/unified-communications/view-from-technet-land-forces-south-shows-military-video-adoption-increasing/
On today’s Edition of the DorobekINSIDER We know budgets are tight — but are they the most austere budgets ever? A historical perspective on the budget crunch — and advice on how to survive it. Click here for the full story. Beating back from the bad press — leading when times are tough. Click hereRead… Read more »
Google has recently announced a new service, Google Maps Coordinate, which helps to organize teams on the move. The new innovative service holds a lot promise for government, especially in regard to emergency management. Google Maps Coordinate allows employees in the field to work with dispatchers back at crisis centers to coordinate where to sendRead… Read more »
The first in an occasional series of posts written by prominent geeks working in and around government, talking about the tools they use to do their jobs. Steph Gray Who are you, and what do you do? I run Helpful Technology, a little two-person digital engagement agency that helps mainly public sector and not-for-profit clientsRead… Read more »
If you are one of the majority of public servants with a Facebook account, then it may be time to reconsider how you use the service. As discussed in ZDNet’s post, Is Facebook damaging your reputation with sneaky political posts?, Facebook is now posting messages in your timeline and saying you ‘Like’ the messages simplyRead… Read more »
FCG has a variety of resources on their website, although the guide, The FCG Executive Coaching Guide, Steps for a Successful Coaching Partnership was published in 2002, there is a lot useful information, and shows how an executive coach can help improve performance within an agency. One section of the guide identifies that traditionally thereRead… Read more »