Across the last year, improving customer service and increasing transparency have been two major priorities for organizations. Given this, I was curious to know what agencies were actually doing. As I was scrolling through some of the Customer Service Plan Signature initiatives, I came across HUD’s Ideas in Action. I immediately liked this plan asRead… Read more »
This is a prime example of how a smart & engaging social media strategy can show the value of Government Services. Watch this all the way through then share your thoughts! Share This Post
Hey there. I’m Emily Jarvis — the producer of the DorobekINSIDER — and welcome GovLoop Insights’ DorobekINSIDER… where we focus on six words… helping you do your job better… Chris Dorobek is out of the office this week, but we couldn’t leave you hanging. So I’ve compiled some of the best interviews and topics fromRead… Read more »
GAO will be holding the third of our live streaming AskGAOLive video chats this Monday. TOPIC: Federal Efforts to Help Struggling Homeowners Keep Their Homes LINK: http://www.ustream.tv/channel/gaolive WHEN: Monday, July 2, at 12:30pm The chat will be based on a GAO report being released on this subject later today. You can submit questions for GAORead… Read more »
BEHAVIORAL HEALTHCARE June 28, 2012 by Ron Manderscheid, PhD, Executive Director, NACBHDD 0 Comments Share on facebookShare on linkedinShare on twitterShare on google| More Sharing ServicesShare | Print ACA is Constitutional! Halleluiah! Halleluiah! Hall-e-lu-iah! The Court has affirmed the Individual Mandate as a tax! The Court has supported the Medicaid Expansion! Clearly, the Supreme CourtRead… Read more »
In both my private- and public-sector careers, I’ve been heavy SharePoint user. I really took it to the next level when I ran about a 20-person contract team at DHS. Basic things like Action Items And Issues Tracking were handled via SharePoint. On the more advanced end, we created a Project Dashboard with different healthRead… Read more »
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »
There are many roles for social media within government agencies. Joshua Joseph of the Partnership for Public Service is spearheading research into one area: improving operations. We had a lively, discursive conversation yesterday not only about how social media can be used at various points in an agency’s project life-cycle, but about how the PartnershipRead… Read more »
The Government Man has been pretty quiet lately, save for an occasional blog or You Tube posting. The GSA scandal has been long out of the news. My insiders tell me that GSA has taken disciplinary action against those implicated in the alleged wrongdoing. As I said before, I am not attempting to defend thoseRead… Read more »
Big Data is a means to extract useful information from great volumes of data collected from various inputs. If the data is available and accurate, the distilled information can be useful if the project is well conceived. Last week we attended a Big Data session put on by NCA-GTUG to highlight some successful in-use projectsRead… Read more »