On today’s DorobekINSIDER How one feds helped millions of low income residents get their tax returns completed. The amazing work has made him a Service to America Award Medal Finalist. The Sammies — the oscars for feds. you’ll meet him. Click here for the full story. A step by step guide to making your agencyRead… Read more »
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide best practices on how to improve customer service in government. Be sure to check out the report home page for all theRead… Read more »
Every year millions of low-and moderate-income residents have their tax returns completed and receive refunds from the Internal Revenue Service (IRS) — and they do it at no cost. Yes — free. No third-party tax preparer. It’s thanks in large part to the work of Michael McBride. McBride is a Supervisory Financial Analyst at theRead… Read more »
I am not going to claim to have invented Social Media Surgeries, I could but I would be quickly found out. Have a look at what Walsall do…. What I have done is create something that fills a need and I have called it a Social Media Surgery – ba boom. So what was theRead… Read more »
In my copious spare time, I’ve been pulling together a list of social media channels used by our Federal politicians. The question I wanted to answer was “Are our Federal politicians using social media effectively to connect with their constituents?”, particularly given the level of activity by government agencies, lobby groups and media online. SurprisinglyRead… Read more »
There has been a lot of talk on GovLoop this week about tech savviness among different generations, namely which one can rightfully call itself the most skilled. As if on cue comes a counter conversation about a low-tech transparency initiative in which citizens can can access information about Congress and their state, all from theRead… Read more »
Mike McGrath from the National Civic League posted this on the NCDD LinkedIn group yesterday, and Matt Leighninger of the Deliberative Democracy Consortium posted this to the NCDD Discussion listserv today… (Also be sure to check out our resource on this topic at www.ncdd.org/rc/item/4341 (including a great compilation of legal frameworks shared on an NCDDRead… Read more »
On Today’s DorobekINSIDER Stretch goals — you might be able to guess what they are, but do they work? Click here for the full story. Government needs a reboot. That’s what Mario Morino says. He is one of the keynotes at GovLoop’s Next Generation of Government Training Summit coming up next month, and we’ll talkRead… Read more »
A very short post to share some good news. On Wednesday the council started tweeting the Councils Cabinet meeting for the first time – which I’m sure you’ll agree is a great step forward and one which was well received. @DevonCC Delighted to hear John Hart welcoming Tweeting of Devon County Council meetings. It’s theRead… Read more »
Last week’s NAGC Communications School provided a wealth of professional development and networking opportunities for its attendees, and we’ll devote several upcoming blog posts to some of the lessons learned, case studies and tips for improving communications in the coming weeks. One popular session in 2011 was “30 Great Ideas in 30 Minutes,” which featuredRead… Read more »