Evaluate Your Lens — How to Re-assess Your View
We can compare our view of life to a camera lens. What can we do to expand that lens and re-assess our view of what’s really going on?
Communications
Making Meaningful Connections in Today’s Workplace
Transformational workforce expert Mika Cross has a few tips for building meaningful employee relationships on “Management Minutes with Mika.”
How to Be an Authentic Thought Leader
Thought leaders are well-known experts and innovators in a particular subject, whom people turn to for insights and ideas. There’s a path to becoming an authentic, truly helpful thought leader.
Answer These Questions and Be Ready for Anything
Being and feeling prepared helps us feel in control and more effective. You increase your impact when you’ve thought about what you want to say and have ready answers to these four simple yet crucial questions.
What the 988 Suicide and Crisis Lifeline can learn from Federal CX
While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.
Videoconferencing for Long-Term Hybrid Work
With effective long-term software, hardware and policies in place, organizations can thrive in the hybrid-optimized future.
How a New Bill Would Advance Plain Language in Government
Using complicated language makes it difficult for agencies to communicate effectively with the people they serve, and creates barriers to equity. New federal legislation, however, would require agencies to use plain and clear wording.
Let’s Get Critical: Learn to Connect in Conflict
Casual chit-chat is easy; true conversations that tackle sensitive subjects are more difficult and can even affect workplace collaboration if they’re not handled properly. It’s essential that your agency’s employees are able to have high-quality conversations that leave everyone feeling heard – not hurt. With many agencies gravitating toward a hybrid workplace, it’s even moreRead… Read more »
Applying Emotional Intelligence in the Workplace
Emotional intelligence can support better outcomes and experiences when giving and receiving feedback, working under a deadline, not having enough resources, and navigating change. Let’s take a closer look at how strengthening each one could benefit workplace relationships and performance.
Living in a Feedback Desert? Think Again
We know that feedback is critical to our success. Not all of us recognize – and benefit from – the feedback we receive, though. Here’s how to change that.