GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, we interviewed 11 government employees and conducted an online survey of 138 government employees from our GovLoop community. Customer service is a core function of government. With government customers having heightened expectations of the levelRead… Read more »
Today on the DorobekINSIDER BYOD — bring your own device. It is something that could be possible, but there are issues. We’ll talk to somebody who is actually doing it, Kimberly Hatcher at EEOC. Click here for the full post. There are challenges facing federal agencies, but there are many challenges facing cities and countiesRead… Read more »
Right now federal, state and local governments are plagued with similar problems: tight budgets, implementing new technologies, utilizing social media and dealing with low public support. But there are some big differences too. Ron Carlee is the Chief Operating Officer at International City/County Management Association. He told Chris Dorobek on the DorobekINSIDER program there areRead… Read more »
Some books deserve a closer read. One of these is The $100 Startup by Chris Guillebeau. Follow along as I delve into the book, chapter by chapter. I’ll breakdown each chapter, providing a sort of Cliff Notes summary. And I’ll include what you can’t find in the book, such as links to the businesses heRead… Read more »
IBM Center for the Business of Government recently issued a report that provides some very interesting social media insights for federal agencies: which agencies have the highest Klout rankings. If you are not familiar with Klout, it essentially measures your overall social media influence. For example, when you create content or engage through social networks,Read… Read more »
When I was head of HR at a large hospital in Baltimore, supervisors and managers would come to me when routine discipline did not correct a situation with their direct reports. I recall one situation with a rather autocratic supervisor of the supply department. Their responsibilities included unloading several trailer trucks of supplies first thingRead… Read more »
On today’s program We talk about veterans — but there is a misconception that vets are all men. Increasingly, that isn’t the case. There are more and more women among the ranks of veterans… and they can need different care. We’re going to talk to somebody — a fed — who has made it aRead… Read more »
Some books deserve a closer read. One of these is The $100 Startup by Chris Guillebeau. Follow along as I delve into the book, chapter by chapter. I’ll breakdown each chapter, providing a sort of Cliff Notes summary. And I’ll include what you can’t find in the book, such as links to the businesses heRead… Read more »
The 2012 Clearmark Plain Language Awardshave been announced. As a 3-time judge for the government web and media entries, I have to tell you – this is a stellar group. The quality of entries in this awards program has improved by leaps and bounds, over the past 3 years. The winners give government agencies someRead… Read more »
Facebook has introduced new roles for pages (see graphic). The manager of a page can assign the following roles: Content Creator Moderator Advertiser Insight Analyst What is unclear to me is that the manager of the page does not have the same rights as the other roles and is not able to create content, editsRead… Read more »