Confusion Surrounding Social Media Monitoring
Here are some verbatim responses I often get when asking clients the following question: “Have you ever monitored social media while at work?” “social media monitoring is not our responsibility, it’s done by the [comms/web/IT] people]” “we have a social media monitoring tool gathering info for us” “we already do media monitoring” “our [branch/department/organization] doesn’tRead… Read more »