Communications

Customer Service in Government: Why We Need to Use Multiple Channels

This is the fourth post in our GovLoop May Blog series, exploring how to break down silos in government. Our first post focused on the “trusted leader” and the traits required for leadership across government. Our second post explored collaboration strategies on your team. Last week, we looked out to the future, and how toRead… Read more »

Market Connections and AOL Government Study Shows that Feds See Great Potential in Mobility but Warn of Inadequate Investment

Market Connections and AOL Government just released a report that shows how federal managers see a significant potential for mobile technologies to improve productivity and saving taxpayer dollars. However, respondents to the study expressed concerns that current investments are inadequate to achieve much of that potential. The findings were based on an extensive survey commissionedRead… Read more »

Do you speak government?

I wanted to share this post with GovLoopers because it’s relevant to communicating both on behalf of — and to — government agencies. Would love to hear your thoughts: Part of being a good communicator is bridging the legitimacy gap with your audience. If you send a brochure or a blog post to an ArmyRead… Read more »

Mapping Australian Twitter discussions

Associate Professor Axel Bruns, who has previously done marvelous work mapping Australian blogs and tracking social media activity around the Queensland bushfires, has released his team’s latest research on mapping the Australian Twittersphere. Drawing (slightly paraphrased) from the joint CCI and Queensland University of Technology media release: With as many as two million Australians nowRead… Read more »

The EPA releases guides to using social as an agency employee

As you know, it’s imperative to be cautious about what you’re posting online as a public servant. Representing your agency isn’t something that just turns off after-hours, and it’s important to keep this in mind when using social media. The EPA recently released two documents to help its employees successfully use social as a representativeRead… Read more »

Agency Facebook Career Pages + USAJobs Integration? Finally!!

Government needs to start engaging with talent better. The company Work4 Labs, Inc., has introduced a way for Federal agencies to push their jobs listed on USAJobs directly to their Agency’s Facebook page. Now, candidates can not only view jobs on Facebook, but also have the ability at the job level to see who elseRead… Read more »

EPA’s how to guide for social media, why HR matters, and helping wounded warriors by fly fishing

On the program today for Wednesday May 23, 2012 How to be online — safely. EPA has created an easy to use guide, and we’ll walk you through it with the people who created it… You get into any discussion about fixing government and inevitably somebody talks about fixing HR. We’ll talk about that withRead… Read more »