4 Steps to Successful Enterprise Software Implementations At a recent public sector conference, I watched a few senior executives from different geographies get into an animated discussion about enterprise software. Despite their differences, these executives shared one common problem – the never ending implementation and the ballooning price tag of their enterprise software project. InRead… Read more »
One of the UK’s social media success stories, Patient Opinion, has now launched an Australian website at www.patientopinion.org.au. Patient Opinion, which has been live since 2005, allows patients to rate and comment on their experience with health providers. It has been an amazing (if sometimes painful) success in the UK, leading to a number ofRead… Read more »
A butterflies wings flap. Someone sends a tweet. A government falls and rises again. But the beauty of Twitter is not in the very great consequences but in the small. Not the detail neither but in the flow and sway of unguarded conversations and chit chat about the weather. I can’t remember where my ownRead… Read more »
Last summer, Judy Gish, Public Information Officer for the California Department of Transportation’s (Caltrans) District 7, had a very unenviable task: keep 500,000 vehicles off of I-405 in Los Angeles during a mid-July weekend. Impossible? You might think so, but Gish led a communications effort that was so successful that it was a non-event. MotoristsRead… Read more »
Will feds soon be asking their customers if they are satisfied with the service they’ve received? Following the customer service initiatives launched by Gore’s reinventing government team in the 1990s, the federal government has waxed and waned on the importance of customer service in the course of serving the public. With citizen satisfaction with governmentRead… Read more »
The SEVEN stories that impact your life for Wednesday the 25th of April, 2012: The Secret Service agents in the center of the prostitution scandal say misbehavior on official trips is not unprecedented. The Washington Post reports a few of the secret service agents contend that their conduct doesn’t warrant dismissal because senior managers toleratedRead… Read more »
Last week, I had the chance to listen to and speak with Representative Adam Smith of Washington state about cybersecurity legislation at a reception. This year has been pivotal for passing regulations to govern cyber, and attendees of this security event wanted to know his thoughts on the variety of proposed laws. While Rep. SmithRead… Read more »
iDisaster 2.0, a blog about social media and emergency management, has collected papers from the Social Web for Disaster Management Conference 2012 Workshop recently held in Lyon, France. This coincides with NOAA’s collaboration effort with FEMA to launch the first National Severe Weather Preparedness Week. I think they’ve done a pretty good job of preparingRead… Read more »
The media frenzy over the peccadillos of a few GSA people has quieted a bit, thanks to the Secret Service scandal. The issue, of course, will be a political battle of grandstanding for a while. It’s easier for the committees to relate to the cost of Beef Wellington and Monte Cristo sandwiches than the nationalRead… Read more »
I am not sure what it is about Facebook that causes professionals to lose all their judgement and ability to reason and act as an adult particularly when it concerns personnel matters. One outcome of this is that employers are allowing themselves to get caught up in their employees’ personal, non-work related use of thisRead… Read more »