Communications

City Changes Its Culture To Become Cheaper, Faster, Better and Friendlier

Over the past ten years the City of Carrollton Texas has grown in population from 80,000 residents to 120,000 residents. The City of Carrollton has also implemented a culture of managed competition estimated to have saved the city $30 million over the last decade. Despite an increase of over 40,000 residents, the city still operatesRead… Read more »

Social Business By Design: Transformative Social Media Strategies for the Connected Company

Dion Hinchcliffe of Dachis Group is one of the brightest minds in the nation today. For years he has helped individuals and organizations think through complex challenges. And for years he has proven he can glean trends and impart their relevance to decision-makers. He is world renowned for his thinking, speaking and writing powers. AndRead… Read more »

Open Government and the Bully Pulpit

Last week in Honolulu, the Mayor got on a bus. And while this may seem like a small thing, it’s just the latest example of how mayors and municipal leaders are using the weight of their offices to advance the agenda of open government. Mayors are not often known for their prowess at writing code.Read… Read more »

It’s about community!

I heard an interesting story this weekend on NPR’s The State We’re In. In “Street Warriors”, host Jonathan Groubert talks to evolutionary biologist David Sloan Wilson about The Binghamton Neighborhood Project in Binghamton, New York. Wilson mentions that residents of Binghamton, himself included, don’t really have a great sense of community and the city hasRead… Read more »

The Scourge of “Datalitism”

Data: It’s for Yuppies and Hipsters. That’s the message I’m hearing lately from more than a few companies that deal in data. It seems like more often than not, the messaging around data is, frankly, elitist — based on an assumption that data is something for people of means. Because I’m a sucker for aRead… Read more »

Winning the Hearts and Minds of Government Employees

Here is part of an article I wrote on the above topic: There are many things that management can do which will enable the top 10% to prevail, and more importantly, transform the employees into a workforce that is committed, not merely compliant. However, given the space limitations of this column, I’m going to focusRead… Read more »

What’s the State of Social Media and Government in 2012?

Last Thursday, I delivered the presentation below for several Federal agency heads at the Chicago Federal Executive Board. I quickly affixed the title, “The State of Social Media in Government,” though I’m not sure that’s an accurate description of the content. Here’s a quick sketch of my outline: How Are Americans Using Social Media? (dataRead… Read more »

RSVP Today for 5/15 Re-Imagining Customer Service Roundtable

Please join GovLoop at our next GovLoop Conversations Event on May 15th as we explore ways to improve customer service in government, share best practices and avoid common roadblocks. To register for this event, please follow this link. We hope you’ll join us! On May 15th at The Re-Imagining Customer Service in Government Roundtable (RegisterRead… Read more »