Communications

GovBytes: NY emergency call center: Consolidated and over-budget

Consolidation of services and streamlined systems are a good thing, and usually cut costs. But what if the project costs billions? New York City has consolidated its emergency call-taking system, a project that began in 2004, and was implemented this month, 7 years behind schedule. It was also $1 billion over-budget. Contract managers for theRead… Read more »

Introducing Kind of Digital’s digital engagement training library

Quite excited about this! Affordable, scalable digital engagement training for your whole organisation. Get access to over one hundred instructional videos on how to use digital tools to engage with citizens and communities. From getting started with Twitter and Facebook to publishing open data and developing a social media strategy. We offer the best valueRead… Read more »

7 Antidotes To Public Apathy

Dave Meslin is an interesting activist from Toronto Canada who describes himself as a “professional rable-rouser”. I love the title as we truly need more folks like Dave questioning how government operates. A common thought given the few number of people that attend public meetings or even bother to vote is that members of theRead… Read more »

Newspapers suck at social. Why are you different?

Http://leonardSipes.Com I recently wrote Newspapers and the internet; the lessons we share. The first and second articles were based on The Story So Far, What We Know About the Business of Digital Journalism from the Columbia Journalism School which may be (and probably is) the most insightful social media document of all time. This isRead… Read more »

How Event Polling Best Reaches Target Constituencies

Government, by necessity and obligation, must understand the competing interests and ideologies of the variety of identity groups that it serves. Put another way, those who are in charge must always have an ear to the ground if they want to remain in charge. That being said, there is no silver bullet in terms ofRead… Read more »

Sales Culture

The discipline of sales does more than provide the funds that power the organization. The skills developed in the practice of sales have a far-reaching effect on the organization. Sales as Change Agent The fastest way to change an organization’s culture is to change what customers buy. Communication The skill to enlarge influence is communication.Read… Read more »

Coding 2012

(This post was written by Sheila Bapat, CfA’s Donor Relations Manager.) I recently signed up for Pivotal Labs RailsBridge workshop which takes place on March 30, though currently placed on a growing waitlist of interested folks. This workshop helps participants build a complete web application using Ruby on Rails. “By the end of the workshop,Read… Read more »