You get what you measure — that’s what they tell us, right? But online, you can measure just about everything. It can be overwhelming. Yet we know that better customer service… better agency performance… require that we measure. The Office of Management and Budget is now looking at federal agency Web metrics, and they’ve toldRead… Read more »
In previous posts I’ve talked about developing a content strategy for the council and shared my thoughts on what it might include, i’ve shared an example of how its already informing our development as well as sharing my thinking on the kind of support I believe web teams and local government in general need toRead… Read more »
Cyber threats continue to rise for the federal government. As potential attackers develop new ways to inflict infrastructure and federal systems, security professionals need to continue to stay one step ahead of the attackers. With increasing uses of cloud and collaborative technologies, new interconnected systems provide a fertile ground for potential attackers. With government officialsRead… Read more »
Last month, the U.S. Department of Commerce (DOC) announced a “Commerce Business Apps Challenge” to developers to look for innovative ways to utilize the Department’s and other publicly available data to help businesses identify opportunities, grow, enhance productivity and create jobs. With the submission deadline of April 30 fast approaching, I interviewed the Department’s MikeRead… Read more »
There’s a lot of the work and lag involved in releasing emergency alerts using old fashioned approaches such as media releases. Even when an agency’s systems are tuned to fast-track emergency approval processes, when the media release gets distributed that may only be the beginning, not the end, of the process. The release need toRead… Read more »
Its an almost impossible task — reach out to, connect to, inform and empower the roughly 22 million veterans. But that’s exactly what the Department of Veterans Affairs is trying to do and they are using social media to make it happen. Brandon Friedman is the Director of Online Communication. Its a job that wasRead… Read more »
In today’s government contracting environment, companies and organizations selling products and services to the federal government need to keep every arrow in their marketing quivers as sharp as possible. One of the core components of marketing success in this new contracting environment is knowing where and how to reach senior decision-makers at civilian and defenseRead… Read more »
New media changes the VA, Why Stepping up Matters, and How to have a Happy Conflict by GovLoop Insights The start of our second week… thanks for being here. And there was some significant news on Friday — a new nominee to be the Obama administration’s chief technology officer — Todd Park. Park has beenRead… Read more »
Lots of agencies are starting to think about creating a “bring your own device” strategy. I generally love the BYOD concept and I think it can save a lot in terms of time/cost & increase employee happiness However, there are some considerations to think about: 1) Minimum standard – When you purchase equipment for yourRead… Read more »
I decided I was going to read a book a week for a year, here’s a quick review of this weeks book. You can see the ongoing list here. Basic Info Accidental Genius: Using Writing to Generate Your Best Ideas, Insight, and Content by Mark Levy. Why I bought it As someone who publishes somethingRead… Read more »