Meet Our Latest Round of Featured Contributors!
Read on to meet these government and industry contributors for GovLoop who will be posting once a week for the next three months!
Communications
Tools to Support Workers and Improve Delivery of Essential Services
Whether working remotely or in the office, government employees are more efficient and effective when supported by robust collaboration tools.
911 Is a Treasure Trove of Data – How Do We Put It to Good Use?
Consider all the information passing through 911 dispatch centers on a daily basis: addresses, names, medical conditions and more. What can it be used for?
The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
6 Key Tools For a Remote WorkForce
The evolving remote workforce calls for agencies to proactively change the way they function while improving agility and productivity for the long-term.
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
Getting the (Digital) Word Out to Small Businesses
COVID-19 has proven that something so seemingly benign as paper can undermine well-intentioned government efforts if left unchecked.
Using Contact Center-as-a-Service Technology for Better CX
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.
22 Tips for Virtual Speaking Engagements
These tips will help you prepare from beginning to end for any virtual speaking engagement so that it is an engaging and successful appearance.
3 Ways the Library of Congress Embraced Virtual Content
Going forward, the Library of Congress (LOC) seemingly has a more digital future based on remote work and virtual content aimed at citizens.