As Congress goes about grilling Homeland Security over the department’s monitoring of social media—as it did in a hearing last week—a more fulsome understanding of the benefits of social media monitoring and analysis is needed. The value of social media monitoring extends far beyond the important but niche domain of monitoring terrorist chatter online. RatherRead… Read more »
Web Manager University, the federal government’s training program for web, new media, and citizen engagement managed by GSA, has changed its name to DigitalGov University (DGU). We changed our name to reflect the growing demand to help agencies serve customers through digital media and citizen engagement. Our broad curriculum includes training in social media, citizenRead… Read more »
We get so busy in our work that we sometimes lose sight of those basic principles that are the foundation of great customer service. So every once in a while, it’s good to go back to those roots…to sit down and reflect and make sure you’re really using your time to do what’s important forRead… Read more »
Do you want all your (social) eggs in one basket? Google and Facebook want you to, and they want it to be their basket As I write, Facebook is in the process of executing the biggest IPO in US corporate history. Yet, its security model is so involved, and changes so frequently, that not onlyRead… Read more »
(Original Image: The Pentagon, a Creative Commons Attribution (2.0) David B. Gleason) Secrets and the Pentagon go hand in hand, right? So when the Pentagon decided to host an event for Social Media Week at the fabled five-walled Department of Defense headquarters called “Military & Government Use of Social Media: What Works,” we were doubtfulRead… Read more »
On Sunday, February 19, the Government Procurement Service officially launched CloudStore for UK central government and local authorities. The UK government first proposed the G-Cloud initiative over two years ago with the goal of bringing a wider range of cloud suppliers to the public sector while increasing the flexibility of procurement contracts. The programme wantedRead… Read more »
By Alex Moll, Communications Officer, eRulemaking Program Management Office Yesterday, the White House announced the relaunch of Regulations.gov in a post on remaking public participation by Cass Sunstein, the Administrator of the Office of Information and Regulatory Affairs (OIRA): “In response to the President’s direction, Regulations.gov has launched a major redesign, including innovative new searchRead… Read more »
Inspired by Nick Charney’s recent blog post, I thought I’d write quick book reviews of recent books and articles I’ve finished. This week’s: “The Method Method: Seven Obsessions that helped our start-up turn the industry around” What is it about – The book is the story of the brand Method which is a consumer brandRead… Read more »
Over the last year, one of the toughest but most rewarding areas of work I’ve been doing is training, mainly with central government communications staff, and often through the Government Communications Network. Our team of Simon Booth-Lucking, Dave Briggs and Giles Field, with occasional invited guests such as Dan Slee or Tim Lloyd, run soup-to-nutsRead… Read more »
All organizations have their own unique culture. The culture in great organizations is visible from how positive and engaged employees are between themselves and when interacting with customers. In a previous post I highlighted 7 signs of a dysfunctional organization. Steve Tobak of CBS News.com wrote an article titled 7 Signs of a High-Performance Company,Read… Read more »