Communications

Big week for insurance exchanges: White House releases report, as does Deltek

Deltek Analyst Amanda White reports. On Wednesday, Jan. 18, the White House released a report on state efforts in implementing health insurance exchanges. The timing of this report comes as no surprise considering the Supreme Court ruling on health reform is just around the corner. In fact, its timing perfectly aligns with Deltek’s latest report,Read… Read more »

Engaging the Community using Twitter, YouTube and Facebook – Local Governments just need to have some fun!

Social Media can be a powerful tool for all types of organisations around Christmas. It can generate enormous goodwill from your community if you make the effort to provide something of value. Here are two simple examples from around Melbourne this Christmas. @Kingston_santa The City of Kingston used Twitter and You Tube to engage familiesRead… Read more »

Social media and Australian public servants – Online participation not wanted?

Hi Govloopers – How does this compare to the situation in the United States or Canada? What is your reaction to this? Read an interesting piece by Markus Manhheim, Public Service Reporter, Canberra Times – PS on notice over social media use. I know that central agencies in the public sector do not deliberately issueRead… Read more »

A CTO Perspective: Consider The Message The Elders of the Internet Have A Message for the U.S. Congress

The EFF (Electronic Frontier Foundation) was founded in 1990 as a donor funded non-profit with a focus on fighting for internet freedoms. They frequently bring those fights to the courts by bringing lawsuits against large corporations and the government. They also work to provide information to inform legislators and the public at large. The EFFRead… Read more »

Meet the NAGC Board: John Verrico

From time to time, I like to do spotlight features on the NAGC blog, and throughout the year, I’d also like to introduce you to the NAGC Board of Directors. This month, meet John Verrico. John serves as Director of Professional Development on the Board of Directors of the National Association of Government Communicators, andRead… Read more »

The LexisNexis for Government Facebook Page Is Here

LexisNexis has a new resource for government in 2012. It has just released the LexisNexis for Government Facebook page. The LexisNexis for Government Facebook page is maintained by a team of LexisNexis Government Consultants and will provide you with current, targeted information especially for those in government. The LexisNexis for Government Facebook page can helpRead… Read more »

Sift Through Big Data to Find Real Insight

There is a ton of talk today about “big” data. The concept comes from our ever increasing ability to collect, store, and manage larger and larger datasets full of vast amounts of information – customer information, habits, purchasing patterns, social media visits, and so on. Unfortunately, I think many private and public organizations have becomeRead… Read more »

Clearmark/Wondermark Plain Language Awards Are Important to Customer Service

I’ve said this hundreds of times: if we don’t communicate effectively, we don’t serve effectively. It’s as simple – and as difficult- as that. If customers can’t understand what you have to offer, can’t understand where to find it or what they’re supposed to do with it, then they can’t use your services. And you’veRead… Read more »

How Simple Projects Can Quickly Become Complex

The graph below demonstrates something that every LEGO enthusiast quickly realizes: the more pieces in a set, the greater the number of different types of pieces. The same principle applies to projects: the more tasks needed to create the project product, the greater the variety of tasks. This is the first reason why projects canRead… Read more »