Poor Mitt Romney. They certainly took him out to the backyard and beat the bejesus out of him after his “I like to fire people” gaffe last week. But come on, now – I doubt that he meant it, at least not in the way that it was subsequently twisted and exploited by everyone fromRead… Read more »
I’ve said this hundreds of times: if we don’t communicate effectively, we don’t serve effectively. It’s as simple – and as difficult- as that. If customers can’t understand what you have to offer, can’t understand where to find it or what they’re supposed to do with it, then they can’t use your services. And you’veRead… Read more »
The graph below demonstrates something that every LEGO enthusiast quickly realizes: the more pieces in a set, the greater the number of different types of pieces. The same principle applies to projects: the more tasks needed to create the project product, the greater the variety of tasks. This is the first reason why projects canRead… Read more »
Toronto is working on its next city budget with the help of its citizens. City officials opened up part of the budget to public debate and input through a series of outreach initiatives designed to get people more involved in municipal activities. The city held public roundtables, posted an online survey and asked citizens toRead… Read more »
As a leader we are expected to be decisive and to advance toward the envisioned goals. So why do we find ourselves making excuses to postpone a meeting or delay an action? We sometimes rationalize deferring a task by convincing ourselves it would be better done later – based on perceived factors not directly relatedRead… Read more »
Social Connect via: Disclaimer: The story told here is purely fictional and used to illustrate my opinion, it is not a relation of personal experience but rather an observation I have heard from other public servants. What do I mean when I ask, “how do public servants get in the system”? I’m sure we areRead… Read more »
The fun folks at GSA’s Center for Excellence in Digital Government are raising the bar in social media training. You are invited to join us for a not-so-typical Twitter webinar! We’re ditching the slides and bringing you live interaction, the same way you actually use social media. All questions will be answered, no subject isRead… Read more »
I’ll be attending this years HIMSS12 Annual Conference & Exhibition. February 20, 2012 at 7:00 AM – February 24, 2012 at 2:30 PM The Venetian Sands Expo and Convention Center , Las Vegas This event requires registration: http://www.himssconference.org/?src=sm HIMSS12 is the destination for thousands of like-minded healthcare executives, health IT professionals and clinicians who areRead… Read more »
Report reveals that Health, Business, and Jobs account for one-half of government communication Today, GovDelivery released the 2011 Federal Digital Communications Report, revealing that 2011 was a record year for government communications. The report is available in an infographic and can be seen at http://bit.ly/GD2011infographic. The report, based on data from GovDelivery’s clients representing moreRead… Read more »
It has been a fascinating process developing the councils first content strategy, the personal learning and development which I’ve had to do as well as helping others understand the benefits of what we are calling a content strategy has also been an interesting and rewarding challenge. In an email conversation with Sarah Lay (my unofficialRead… Read more »