Using Contact Center-as-a-Service Technology for Better CX
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.
Communications
22 Tips for Virtual Speaking Engagements
These tips will help you prepare from beginning to end for any virtual speaking engagement so that it is an engaging and successful appearance.
3 Ways the Library of Congress Embraced Virtual Content
Going forward, the Library of Congress (LOC) seemingly has a more digital future based on remote work and virtual content aimed at citizens.
Transition Notebook: What Political Appointees and Career Civil Servants Do to Assure a Successful Transition
Here are some do’s and don’t’s for both teams to look out for between now and the end of the first 100 days of the Biden-Harris Administration.
Have a Story to Tell? Apply to Be a GovLoop Featured Contributor
If you’re looking for a platform to share your best practices, advice and lessons learned with others in government, then we want to hear from you.
Community Engagement 101
Community engagement is an important part of how governments interact with their constituents. Learn about identifying your community engagement efforts.
Fed Employees Brace for a Potentially Contested Election: What to Consider
What all this shapes up for is an ugly government work environment in the immediate aftermath of the election, with a few possible situations at play.
4 Ways to Find Success Working With Elected Officials
If you’re contemplating a role in government where you serve an elected official, or perhaps you’re already working for one, these helpful strategies wil help you navigate what can be tricky and unexpected waters.
6 Self-Care Strategies to Help You Survive the Election
As a government worker, you’ve got to take care of yourself so you’re able to care for the country. How can you practice self-care to reduce stress?
COVID-19 Diary No. 2: Being Together Apart
Right now, how well we are able to be together apart, is part of becoming resilient in the face of an ongoing, serious challenge.