Last Thursday (11/17), GovLoop and RightNow hosted a training webinar on “Government Customer Service Mandate – Are we better off?”. During the training we discussed the lessons learned from building agency customer service plans and took a look at the future of government customer service. Below please find key resources related to the training session:Read… Read more »
Please consider taking this survey on website content management systems and social media which I am conducting for independent study as part of my MPA culminating experience/thesis research as a second year graduate student at the University of Memphis in the Division of Public and Nonprofit Administration. My research focus is exploring the impact onRead… Read more »
Deltek Analyst Joanna Salini reports. Proposals were received from several agencies in response to Fort Wayne, Indiana’s solicitation for a new emergency communications system for its police, fire, and paramedics agencies. After the bidding process was complete, Motorola was found to have submitted the only complete bid for the system. The city of Fort WayneRead… Read more »
A couple weeks ago, I attended the first Minnesota CityCamp, hosted by e-democracy.org and the Public and Non-Profit Leadership Center at the Humphrey School (University of Minnesota). With more than 150 attendees, this unconference’s theme – “Community 2.0” – was clearly one that spoke to people. Though the unconference was held in Minneapolis, some participantsRead… Read more »
If you are like me, social media is already a large part of your life. I spend at least some time each day checking in with my friends, regardless of where they are in the world. Most of them do not live near me, or at least in not in my immediate vicinity. There isRead… Read more »
On a coffee run with a co-worker this morning, the subject of past jobs came up. We were going back and forth about jobs we had as teenagers and undergrads. She used to work as a barista at a coffee shop on the West Coast, and I had just about every serving job there wasRead… Read more »
View original post. Hot on the heels of launching Google+ Pages on November 7, Google has released a “how-to” guide for G+ aimed at increasing use of the new social platform by those in politics and government. The “Google+ for Politics” page is part of a series of guides targeting segments like Celebrities, Media, Non-Profits,Read… Read more »
Social media in government has experienced an evolution in the past three years, since the administration’s Open Government Directive forced it into the mainstream of every agency’s operations. Each step in this evolution can be summed up by one word and one driving question, and each has had countless articles devoted first to exploring theRead… Read more »
This will be a short posting because I am not sure what I mean by “trust.” Oh, I know the dictionary definition and can even point to several books on the subject. Even so, here is my real dilemma: can I really trust my organization and my leaders when they embark on a trust-building effort?Read… Read more »
Http://leonardSipes.Com I recently wrote http://leonardsipes.com/social-media-during-emergencies-are-you-ready-for-an-explosion-of-bad-information/ which addressed the potential for hundreds of thousands of social media posts during an emergency. This is not my first article on the subject and I have personally administered the public affairs response to scores of major incidents. Please let me make one thing clear from the beginning; I loveRead… Read more »