Http://LeonardSipes.Com The debate is whether social media is a conversation or a one way form of communication. I argue that it’s a matter of quality versus quantity. Responding to Comments–Three Cases: I did a presentation on social media before leadership of a federal government agency. There was a point where we discussed the logistics ofRead… Read more »
Yesterday, I lead a Webinar for GSA’s Web Manager’s University in which I covered the basics of Twitter of Facebook. Alice Lipowicz of Federal Computer Week was in attendance and wrote a synopsis of the session, which itself sparked a conversation between myself, Ari Herzog, Alex Howard, and a few others on Twitter. There wereRead… Read more »
Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service. Whatever happened? The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’sRead… Read more »
ResearchTricks of the social media trade(10/26/2011) – A NewForeSeestudy Social Media Best Practices for the Federal government analyzes the state of social media in the federal government. Tips for boosting social media presence include the use of the Twitter “favorite” feature content and the use of playlists to organize videos on YouTube. The Tablet Revolution(10/25/2011)Read… Read more »
New data from comScore shows that not only are people checking their social networks (like Facebook, Twitter and LinkedIn) from their phones, but they are actively engaging. In addition to reading posts, people are using their phones to add their own updates, post links and follow links to other content. Mobile Social Networking Activities 3Read… Read more »
The Chicago Transit Authority (IL) is finally entering the social space, with new Facebook and Twitter accounts expected to launch today. Original post
A community of practice (CoP) is, according to cognitive anthropologists Jean Lave and Etienne Wenger, a group of people who share an interest, a craft, and/or a profession. Over the last year or so, the term communities of practice has entered the social media buzzword lexicon along with virtual collaboration, engagement, platforms, and Enterprise 2.0.Read… Read more »
From the report, by Zachary Tumin with Archon Fung: “Today, the global recession — coupled with changes such as the retirement of the post-World War II generation, the emergence of millennials, new waves of interactive communications technology, and low-cost collaboration platforms — is sparking a next wave of citizen engagement, reform of government, and theRead… Read more »
Customer service is the smartest thing companies can do to build a product name and company reputation…until they think they are smarter than the rest of us. When companies think they are smarter than their customers it’s time to time customers to learn how not to play their game. That’s right, I said it. WeRead… Read more »
*What questions do you have about open data, apps contests and sustainability?* Earlier this year, the Environmental Protection Agency launched a contest to build “green apps” using its data. After months of preparation, development, publicity and engagement, the contest produced 38 apps:http://appsfortheenvironment.challenge.gov/submissions Last week, the winners of the contest were announcedhttp://www.epa.gov/appsfortheenvironment/winners.html Tomorrow, I’ll be moderatingRead… Read more »