Measuring Social Media Sophistication: The SMQ Quiz (Revised)
The quiz has been updated. Click here to learn about and access the latest version.
Communications
More Data on Feds Use of Social Media
The study, Social Media in the Public Sector, created by Market Connections, continues to yield interesting data. We’ve previously talked about the increasing use of mobile devices in the federal government, and many of us know just how much overall use of social media has expanded over the last year, but now we’re finding outRead… Read more »
Organizing the Commons
My colleague, Gadi Ben-Yehuda, is deep into a discussion about using hashtags on Twitter and of strategies for broadcasting to certain audiences. His use of certain terms raised a few hackles, and he asked me to share my thoughts. Once I reviewed the conversation, I have to agree with the Tribe of the Raised Hackles.Read… Read more »
Is social media really social?
Http://LeonardSipes.Com The debate is whether social media is a conversation or a one way form of communication. I argue that it’s a matter of quality versus quantity. Responding to Comments–Three Cases: I did a presentation on social media before leadership of a federal government agency. There was a point where we discussed the logistics ofRead… Read more »
Further Discussion on Hashtags and Broadcasting through Social Media
Yesterday, I lead a Webinar for GSA’s Web Manager’s University in which I covered the basics of Twitter of Facebook. Alice Lipowicz of Federal Computer Week was in attendance and wrote a synopsis of the session, which itself sparked a conversation between myself, Ari Herzog, Alex Howard, and a few others on Twitter. There wereRead… Read more »
Agency Customer Service Plans
Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service. Whatever happened? The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’sRead… Read more »
10/28/2011 Reseach and Best Practices eNewsletter
ResearchTricks of the social media trade(10/26/2011) – A NewForeSeestudy Social Media Best Practices for the Federal government analyzes the state of social media in the federal government. Tips for boosting social media presence include the use of the Twitter “favorite” feature content and the use of playlists to organize videos on YouTube. The Tablet Revolution(10/25/2011)Read… Read more »
Trends on Tuesday: Mobile Users Engaged and On the Go
New data from comScore shows that not only are people checking their social networks (like Facebook, Twitter and LinkedIn) from their phones, but they are actively engaging. In addition to reading posts, people are using their phones to add their own updates, post links and follow links to other content. Mobile Social Networking Activities 3Read… Read more »
CTA gets social
The Chicago Transit Authority (IL) is finally entering the social space, with new Facebook and Twitter accounts expected to launch today. Original post
A Community of Practice Is More Than a Website
A community of practice (CoP) is, according to cognitive anthropologists Jean Lave and Etienne Wenger, a group of people who share an interest, a craft, and/or a profession. Over the last year or so, the term communities of practice has entered the social media buzzword lexicon along with virtual collaboration, engagement, platforms, and Enterprise 2.0.Read… Read more »