Communications

7 Things Every Government Agency Can Do To Improve Customer Service

When President Obama issued an executive order in April this year compelling federal agencies to improve customer service, the future seemed a long way off. But as the first leaves begin to change color here in Washington, a deadline for action looms. By October 24, agencies are ordered to publish a plan for how theyRead… Read more »

Thursday’s political law links

OBAMA AND WALL STREET. The Post. “Despite frosty relations with the titans of Wall Street, President Obama has still managed to raise far more money this year from the financial and banking sector than Mitt Romney or any other Republican presidential candidate, according to new fundraising data.” SOLYNDRA EMAIL BATTLE. The Hill. “House Republicans areRead… Read more »

NJ TRANSIT partners with Google Wallet

NJ TRANSIT rail and bus customers can now use their cell phones to pay their fares at select locations. On Thursday, Governor Chris Christie announced the agency’s partnership with Google Wallet. Google Wallet is a free Android application that stores virtual versions of credit cards on the user’s phone. Customers can tap and pay usingRead… Read more »

Dispatch from ITS World Congress: Wednesday wanderings

On Wednesday I spent some time navigating the technical displays at the ITS World Congress to learn about the innovations coming to the transit industry. A few companies are trying to take the hassle out of park-and-ride. Parkmobile designs pay-by-phone systems that are currently in place at parking facilities for the Massachusetts Bay Transportation Authority,Read… Read more »

10 Ways to Optimize Facebook for Government – Notes from Adam Conner, Part II

Here is an expanded version of my post from this morning 10 Ways to Optimize Facebook – Notes from Adam Conner. The presentation slides from Adam’s presentation can be found below. Adam started his presentation by providing an overview of how the world has gone social and traditional borders are no replaced by connections ofRead… Read more »

What’s Your Position – Do You Maintain One or Multiple Identities Online?

This morning I attended the GovDelivery Social Media Summit and an interesting question came up that got me thinking – how many identities do you have online? The question originally came up when an audience participant asked Adam Conner of Facebook if Facebook will ever allow users to create mulltiple log-ins for Facebook accounts, toRead… Read more »

10 Ways to Optimize Facebook for Government – Notes from Adam Conner

Just heard Adam Connor, from the Washington Office of Facebook speak at GovDelivery Social Media Summit – hear are my quick notes with a full blog post coming later. Lots of great presentation and insights from Adam: Speak with an authentic voice Think about delivering your message Be timely and informative Multimedia Comment Policy WordsRead… Read more »

Introduction to Public Sector Digital Engagement LONDON & SE

Tuesday 25th October 2011 Feedback from previous Digital Engagement workshop The workshop provided me with a better understanding of the advantages & pitfalls of social media – Tourism Development Officer, Ceredigion County Council The workshop was informative and lent itself well to interaction with well thought out activities – PR Officer, Coleg Morgannwg Useful insightsRead… Read more »