While we are hearing a lot of talk about Procurement Shared Services from the corporate side, the public sector may be a step ahead on this one… By: SSON SSON interview with Paul Sutton, General Manager for Corporate Services at the City of Charles Sturt, Australia. “In terms of the marketing and communications area, that’sRead… Read more »
The following is a guest post from Whitney Zatzkin, Policy and Advocacy Manager at the American Association of Colleges of Pharmacy. A member of the Coalition for Health Funding, she attended a Congressional briefing on the role of public health in disaster recovery on September 12, 2011. More information on this and future events isRead… Read more »
Slides are available for many of the presentations given at CTC 2011: The 2011 Court Technology Conference (Twitter hashtag #ctc2011), held 4-6 October 2011 in Long Beach, California, USA. The presentations included: Dean Peter W. Martin of Cornell University Law School on Abandoning Law Reports for Official Digital Case Law; James E. McMillan of theRead… Read more »
Gadi Ben-Yehuda Good-bye, Steve Jobs. His products are in the pockets and on the desks of countless Americans, both within and beyond the government. When he died, his customers, colleagues, competitors, compatriots, and admirers from across the globe poured out their hearts in a torrent of tweets. One artist captured them in this visualization. PlanningRead… Read more »
The Texas Tribune Out of the Smoke-Filled Room and Onto the Internet By REEVE HAMILTON Published: October 6, 2011 The concept of crowdsourcing — soliciting information from a wide range of people responding to an open call over the Internet — is drawing some interest at the Capitol and could play a significant role inRead… Read more »
The whole world is eulogizing Steve Jobs today, on Twitter, in the media, in cafes, everywhere. On the alumni list for ITP, the grad program I went to, someone wrote in about an encounter he had with Jobs: I asked him, “if you could talk to yourself from 20 years ago, what would you talkRead… Read more »
Late last month, a new online community launched in Germany for people and organizations that “want to advance citizen participation in political decision making and shape the future of public participation” (translation mine). From the website (in German): Die Partizipation der Bürgerinnen und Bürger an gesellschaftlichen und politischen Entscheidungsprozessen ist ein elementarer Grundpfeiler der Demokratie:Read… Read more »
Picture great service as a three-legged bar stool. Your customer is sitting on top. What happens if one of the legs isn’t strong, or is flat out broken? That’s right, the customer falls off the stool and has a bad experience. Each of the elements represented by the bar stool can be given its ownRead… Read more »
At the moment we are spending some time helping colleagues launch this year’s graduate recruitment campaign – branded as Big-on. We are quite proud of our contribution including the branded Big-on Facebook page which my colleague Alex Mueller does a lot of work on. We also have a dedicated Big-on area of our website IRead… Read more »
As we do every year we are seeking the most innovative speakers, the most ground breaking topics, and case-studies to make you say “Wow” to make this another successful event! Topics ranging, but not limited to: Engaging employees at all levels by connecting them to your organization’s goals and strategic plan for the future ReinventingRead… Read more »