Communications

Netzwerk Bürgerbeteiligung: New German Online Community for Public Participation

Late last month, a new online community launched in Germany for people and organizations that “want to advance citizen participation in political decision making and shape the future of public participation” (translation mine). From the website (in German): Die Partizipation der Bürgerinnen und Bürger an gesellschaftlichen und politischen Entscheidungsprozessen ist ein elementarer Grundpfeiler der Demokratie:Read… Read more »

How do internal communications affect the ability of an organization to provide good service?

Picture great service as a three-legged bar stool. Your customer is sitting on top. What happens if one of the legs isn’t strong, or is flat out broken? That’s right, the customer falls off the stool and has a bad experience. Each of the elements represented by the bar stool can be given its ownRead… Read more »

Is there an NAO community?

At the moment we are spending some time helping colleagues launch this year’s graduate recruitment campaign – branded as Big-on. We are quite proud of our contribution including the branded Big-on Facebook page which my colleague Alex Mueller does a lot of work on. We also have a dedicated Big-on area of our website IRead… Read more »

Call for speakers to join the speaker platform for A.L.I’s 10th updated Strategic Internal Communication in Government Conference in Washington, DC scheduled for March 5-8, 2012.

As we do every year we are seeking the most innovative speakers, the most ground breaking topics, and case-studies to make you say “Wow” to make this another successful event! Topics ranging, but not limited to: Engaging employees at all levels by connecting them to your organization’s goals and strategic plan for the future ReinventingRead… Read more »

Running a Council Twitter stream

It’s terrifying. There. I said it. Judge all you like, if you’ve ever run one yourself. Have you? Or have you just sat there in your comfortable ergonomic chair in your comfortable study in your comfortable house sniping at everyone else getting it wrong? Because I hold my hand up freely – I was inRead… Read more »

How NASA Lives on Through Social Media

Just read this really interesting post from the Deloitte Perspectives Blog and thought I’d share. It’s so great to see NASA embrace social media like it has. How is NASA reaching out to the public? Read more below! The shuttle may be grounded, but NASA’s relevance lives on. On Thursday 21 July the space shuttleRead… Read more »

Information Management: Taxonomy creation methodology

Made more progress on Taxonomy creation methodology yesterday on several front. Enlisted several peer to collaborate or comment of the core aspects of developing a system to determine taxonomy approach; Richard Harbridge and Ruven Gotz. I was pleased that Richard had picked up my recommendation and read Patrick Lambe’s Organizing Knowledge. It gives use someRead… Read more »

The Road to Real ROI : Extending Your IT Investment Through Integration

From my colleague, Tom Tennant…interesting way to think about integration and ROI for IT investments… Okay, so you’re ready to build the bridge (you remember the bridge, right?) between your line-of-business (LOB) systems, whether that’s SAP, Oracle, PeopleSoft, and so forth, and your data (structured and unstructured). How do you do it strategically? And howRead… Read more »