I mentioned in a recent post that I came back from my time away from the web in August with a new take on things. One of the things I’ve come back with is an unshakable sense that social media has gotten boring. Not one platform, but all of it, together. As a topic ofRead… Read more »
Currently I am working with a client who is in the process of developing an RFP for a Constituent Relationship Management (CRM) solution. The draft RFP was completed in early June and reviewed by project team members, including the steering committee, very quickly. The draft was considered final by mid-June. During this review process, theRead… Read more »
Just responded to a great post from the Citizen Engagement Group. What has worked for you? Please share. https://www.govloop.com/group/citizenengagement/forum/topics/getting-the-discussion-going
The more mobile and open our smart devices and social media go, the more we have to worry about. As many government agencies go to cloud-based services, they are more prone to privacy breaches, fraude, and hacking of data. In the latest edition of Deloitte Insights, Deloitte and former Federal CISCO discuss the the nextRead… Read more »
I have some pretty cool news to share. Aetna is teaming up with Recipe.com and Bobby Flay for one awesome cause. The Aetna Healthy Food Fight is an initiative to promote healthy eating through education and sharing of healthy tips and recipes. Aetna’s Food Fight is making healthy eating not only a reality, but reallyRead… Read more »
In Appendix G, the PMBOK Guide discusses Interpersonal Skills for the project manager. We are currently reviewing these one by one in our weekly PMP exam tip. In this week’s tip we talk about developing strong communication skills. Good communication skills are important in most careers. If you are working as a project manager thatRead… Read more »
The Michigan Municipal League along with Let’s Save Michigan hosted a conversation on Twitter this week to address the need for new transportation systems in the state. The Twitter talk invited experts to share their ideas and answer questions in an online forum with a goal of informing the governor’s new transportation and infrastructure plan,Read… Read more »
In the past two decades, “civil society” has become a central organizing concept in the social sciences. Occupying the middle ground between the state and private life, the civil sphere encompasses everything from associations to protests to church groups to nongovernmental organizations. Interest in the topic exploded with the decline of statism in the 1980sRead… Read more »
It’s been an eventful few weeks in my neck of the woods. Let’s recap: 1.) Aug. 19: Thousands of motorcycle riders paid tribute to 9/11 with a massive ride through Northern Virginia, including Fairfax Co., causing major communications needs for commuters. 2.) Aug. 23: A once-in-a-lifetime earthquake strikes and rattles Virginia. 3.) Aug. 25-29: HurricaneRead… Read more »
We know what our customers want. We’ve known for years. We don’t need to keep asking them because the answer is the same. We know what to do to make customer service better. We’ve known that for years, too, because we’ve listened to and watched our customers. So why do 79% of the respondents toRead… Read more »