So despite the fact that I only left Vancouver once(!) in August, things have been quite busy. Lots of work. September and onwards is going to be a bear however. Lots of travel so I thought I would lay everything out in case their is overlap with readers, friends and/or clients who might be interestedRead… Read more »
I’ll be joining my good friends at Learning Pool on the 14th September in celebrating their Community Day – where the UK’s biggest public sector online learning community will be coming to life. The packed agenda features plenty of reasons to sign up for a place, if you haven’t already. Keynote presentations from Dr AndrewRead… Read more »
No – that’s not the leftovers from Hurricane Irene. Those are the Winds of Change you’re feeling. The pieces for building an exciting new vision of government customer service are swirling around us – do you see them? Everything’s starting to converge…ideas, leadership, support from the top. We’re on the verge of a customer serviceRead… Read more »
As Hurricane Irene has now passed through New York, the most common terms I’ve heard in response sound something like “overhyped” and “underwhelming.” (All in all, that’s probably a good thing; the opposite would be much, much worse.) With that lens, however, we risk glazing over the nitty gritty of the weekend — that is,Read… Read more »
After a weekend that saw the Eastern U.S. get hammered by Hurricane Irene, a number of government entities have stepped up their communications in order to reach the public. The advent of smart phones has made it possible for many people to use their phones to continue to get information during disasters, making online updatesRead… Read more »
The New York Times Insight Group recently came out with this really fascinating research on the Psychology of Sharing. Lots of super interesting stuff here, but one section that really interested me are these 6 personas of sharers: The New York Times study found there are six sharing personas for online fans. Understanding these differentRead… Read more »
Members of the GovLoop team recently attended the 2011 Esri User Conference located in beautiful San Diego, California. The conference hosted over 16,000 GIS users including a strong government user community. Here is our first installment of a multiple-part video series. This interview series focuses on how government is using GIS. We had the opportunityRead… Read more »
Fully 65% of adult Internet users now use social networking sites like Facebook, MySpace, and LinkedIn, according to a new report from the Pew Research Center. This percentage is more than double the 29% reported in 2008 and means that half of all adult Americans are now social networkers, marking a milestone for social mediaRead… Read more »
Good stuff from Michael Coté: In moving to a BigCo job you quickly notice how different life behind the firewall is when it comes to IT. You’re often more limited than empowered. The advances in consumer IT (things like Facebook and GMail) often have created better IT than corporations provide their employees. For well overRead… Read more »
I can always go back to pushing bits of paper. And every time I do not believe I can make a difference I will watch this. And if that doesn’t work, I will come back to this post, this post that says these things we do and some things I have affected and some thingsRead… Read more »