Communications

A recap from GOSCON: Open source beyond cutting costs

My colleague, Gunnar Hellekson, posted some great insights from GOSCON this week on a session he attended about “Cutting Costs” — before the big shake-up…I mean Earthquake. Honestly, I didn’t know GOSCON and using open source in government could be so moving and disruptive. (Too early?) Paraphrasing, Alex Howard of O’Reilly moderated a panel discussionRead… Read more »

Who retweeted you?

I didn’t know you could do this. Maybe you don’t either, so I’ll share it. How do you find out which of your tweets have been retweeted, and by who? Turns out, by looking on the Twitter website! First, go to twitter.com and log in. Then click the little ‘Retweets’ tab just under the updatesRead… Read more »

Phone Tips & Tricks: All Shook Up? Use Your Phone!

The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit theSprint Federal Employee Discount resource center today. This week has been quite crazy weather-wise. Who can forget the moving and shaking we felt on Tuesday afternoon thanks to one big earthquake. With the threat ofRead… Read more »

WayIn Adds Another Dimension to Polling

77% of respondents think my bear can get into law school, but I remain skeptical Like others here at CTOvision.com, I’ve also begun playing around with Scott McNealy’s new venture WayIn and already see some interesting potential. WayIn allows users to ask questions about pictures they post to make visual polls for other users. YouRead… Read more »

22 Ideas to Improve Customer Service

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »

Councils using open data to encourage channel shift

Councils are using demographic research information to target sections of the population to encourage them to access their services online. Many local authorities are using research tools to compile and analyse statistical information about their community. A report such as this one published on Kent County Council’s website contains a wealth of information that canRead… Read more »

Policy Reviews Will Not Improve Government Procurement

As part of the continuing push by the Administration to reduce the amount of redundancy and to cut red tape through a review of existing federal regulations, agencies recently announced their final plans that describe what they will begin to consider as possible reforms to current regulations to execute on the President’s Executive Order. TheRead… Read more »