Communications

Transforming Case Management to Deliver a Better Citizen Experience

In government, promoting positive citizen experiences poses unique challenges. Modern case management platforms, however, can help agencies rise to the challenge through greater visibility, control, and traceability of data and processes.

Wasting Your Greatest Resource? Get the GOAT in the Game!

The greatest performer in your agency may be someone you don’t call on much anymore, someone who’s older or has survived multiple layoffs and in-force reductions. But overlooking those employees is a mistake.

Glancing Through the Overton Window at Your Organizational Culture and Leadership

Both leaders and followers shape workforce culture, including what is and isn’t acceptable to discuss. By examining your leadership style through the concept of an Overton Window, you can “read the room” and identify growth opportunities.