GAO recently did a study of Federal agencies using various social media sites. Since many agencies have started to explore how to use social media to achieve the objectives of the agencies mission, the GAO wanted to explore how social media services may pose risks to both personal and government information. The GAO was taskedRead… Read more »
I ran across this blog post in the New York Times and thought it was pretty interesting. The Pentagon has put out a call for assistance with using social media to monitor political unrest and “the spread of ideas.” Proposals can apply for funding to the tune of $42 million dollars. As social media playRead… Read more »
Check out this great new “mini self-assessment tool to help you assess your institution’s leadership of public engagement” from the National Coordinating Centre for Public Engagement: https://www.publicengagement.ac.uk/sites/default/files/Leadership%20EDG Original post
A recent US Senate hearing on the recruitment and hiring of college graduates made it clear that the Senators as well as the panelists from government and academia faced difficult questions about the future of the workforce and the dismal U.S. economy. The harsh reality is that the marketplace is not producing enough jobs forRead… Read more »
In today’s digital world, a lot of magazines with a focus on green building, technology and trends have taken to Twitter as a way to deliver the most up-to-date news and information to their readers. We’ve compiled a list of our favorite green/sustainability-focused magazines on Twitter below. What’s great about this list is that itRead… Read more »
A report from the U.S. Government Accountability Office says that federal agencies have not fully addressed concerns about using social media in three areas: privacy, security, and records management. ”The use of these services can pose challenges in managing and identifying records, protecting personal information, and ensuring the security of federal information and systems,” theRead… Read more »
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
MTA Long Island Rail Road (NY) will spend $3.5 million to upgrade its passenger communications systems. The improvements will allow customers to receive real-time service alerts on their smartphones. Currently LIRR sends out email alerts if trains are running more than 10 minutes late, and MTA’s CooCoo application lets customers access information about schedules andRead… Read more »
I originally published this on GovWin. As an aside, NGGS11 was an excellent event and every government related employee can learn from it. Though government contractors and federal employees have their differences, one certainty is that the workforce will soon go through an employee transition as baby boomers retire. This means that a younger workforceRead… Read more »
A joint city-state audit says that the Metropolitan Transportation Authority (NY) mismanages its weekend subway diversions, which are required to complete track work, and does a poor job of keeping riders informed. The report from the New York State and New York City comptrollers looked at 29 weekend subway service disruptions between January 2009 andRead… Read more »