Communications

TechAmerica: Gov Should Move to the Cloud

Today, the TechAmerica Foundation released its report, Commission on the Leadership Opportunity in U.S. Deployment of the Cloud. It is a guide for the Obama Administration on “how government should deploy cloud technologies and for public policies that will help drive U.S. innovation in the cloud.” This continues a series of pushes for government toRead… Read more »

Make Time to Lead

I first wrote a blog post called “Make Time to Lead,” more than 5 years ago; and I’ve written several variations on that theme since then. It’s a lesson I learned first-hand, as I managed HUD’s web program and co-chaired the Federal Web Managers Council. It’s easy to get so inundated in process that youRead… Read more »

29 July Tech Lab Pgm Features EngagingPlans – Online Engmt Websites

Our Friday 29 July Tech Lab program features EngagingPlans from UrbanInteractiveStudio (UIS). Join us to learn more about the EngagingPlans online tool and to hear tips about successful online engagement based on Chris Haller’s experience working with agencies and nonprofits. EngagingPlans is an online engagement solution tailored to practitioners’ needs, something that’s rare in today’sRead… Read more »

Twitter Top 10: Renewable Energy Focus

For this week’s Top 10 Twitter list we’re focusing on renewable energy. There is plenty of information sharing on Twitter about renewable energy, but these are the ten folks we think are leading the charge. @REWorld – The world’s #1 Renewable Energy News and Information Source @NWcleantech – NW Cleantech is a digital community connectingRead… Read more »

What is Twitter?

There was a bit of discussion on Twitter this evening about explaining Twitter to the uninitiated. (If this sounds a bit navel-gazingy, that’s because it probably is. Hang around in any online space for long enough and you soon end up in meta-conversations of this type.) Emma Maier of the Local Government Chronicle is organisingRead… Read more »

It’s All About Knowledge!

What is knowledge? “Knowledge is a familiarity with someone or something, that can include descriptions, facts, information and/or skills acquired through experience or education”, according to Wikipedia. Ben Franklin revealed, “an investment in knowledge always pays the best interest.” What does knowledge have to do with customer service? Consider this, have you ever been toRead… Read more »