Government Technology reported that citizens in Burleson, Texas, now have another way to connect with government. A new Facebook application was developed to make it easier for citizens to report and request services from their local government. The Facebook application is called the Citizen Request Tracker (CRT). Public administrators in Burleson have seen an increaseRead… Read more »
I came across an article today that I thought brought up an obvious (but much needed) point. The article says that CIO of Michigan gave a presentation and “[stated] that Online tools and social media are now the norm.” This is an important point that government officials who are resistant to using social media (suchRead… Read more »
In 2003, then Surgeon General, Richard H. Carmona reported that obesity had reached crisis levels. Carmona explained that obesity is ”the fastest-growing cause of disease and death in America. And it’s completely preventable.” In response to this crisis, Michelle Obama has been publicly advocating increased physical activity and improved diet. In 2010, the first ladyRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— The great part about the topic of customerRead… Read more »
On June 9, 2011, sanofi-aventis U.S. announced the “sanofi-aventis U.S. Innovation Challenge: Data, Design, Diabetes” at the National Institute of Health’s Health Data Initiative Forum. The challenge integrates open data with a human-centered view into diabetes, and will award $220,000 in total prize money. Guest blogger Michele Polz provides details on how this challenge cameRead… Read more »
So now I’ve been a couple of weeks with Google+ and I’ll be honest, I’m really struggling with the service. I wanted to give it a few weeks before writing anything, which has been helpful in letting my thinking mature. First, before my Google friends get upset, I want to acknowledge the reason I’m strugglingRead… Read more »
I was at an entrepreneurs event last night where three separate people told me they were in the process of rebranding their already-launched startup. One told me that since they’ve started using their new name in conversations, they’ve been making more deals and are getting better reactions from investors. Nobody at the entire event mentionedRead… Read more »
By Andrew Foxwell, Director of Marketing / New Media In the last installation of this four-part series, I’d like to cover the final — and pressing — question we face. As modes of communications change, let’s look at how we can use available technology toward our ultimate goal: increasing communications, which ultimately promotes our democracy.Read… Read more »
Once in a while, my organization CEPSM.ca conducts research geared at public sector and non-profit marketing/communications professionals. The research is meant to benefit the entire community as it addresses knowledge gaps in the industry. A few weeks ago, CEPSM partnered up with Environics Research Group to launch the “State of Social Media Monitoring in theRead… Read more »
Remember the days when you would get a hand written letter? Or your friend would send you a cool postcard while they were on vacation? We all know that social media and email have ended the art of a hand written letter. If you get a hand written letter now, it is really special, noRead… Read more »