The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service. Let’s face it, it’s a huge challenge for governmentRead… Read more »
Hi folks, I’m new to the GovLoop community. It was recommended that I post this here and get some feedback. Originally posted on opensource.com. The article is CC-BY-SA, attributions Jason Hibbets. How do you get techies, govies, and citizens to identify, collaborate, and start creating solutions for your local government? Host a CityCamp. It’s easierRead… Read more »
More than 230 GovLoopers have responded to a challenge from Dave Dejewski to explain what they do in 7 words or less and Jeffrey Levy has asked: “Can you tweet what you offer an employer?” While the responses are clever, you’ve got to wonder if 7 words or 140 characters are enough to tell yourRead… Read more »
I’ve been making this case from the middle ground for a while now: What we have here is an up and coming “battle” of social networking sites that will ultimately hinge on people’s personal preference, ability to be influenced by the masses, and even driven by their discontent with the competing technology. Or, to putRead… Read more »
Last week, President Obama took part in the first “Twitter Townhall” event, hosted in the East Room of the White House. I was on the scene to take it all in. The event led to widespread general coverage (see articles from Forbes and Bloomberg, for example) and what could be considered a public relations boonRead… Read more »
This post was originally posted on the Center for the Business of Government Blog, written by Dan Chenok. I recently spoke at a 2-day event hosted by NIST that addressed privacy and identity management as part of the NSTIC; the NSTIC represents the most far-reaching set of goals and objectives to date around promoting secure,Read… Read more »
2011 has shown that not only are mobile strategies effective in growing a business globally, they are imperative. As our knowledge of mobile marketing begins to grow, so do the statistics: * 250 million people access Facebook through a mobile device; those who access through a mobile device rather than a PC are twice asRead… Read more »
As a recap, I had the pleasure and privilege of speaking on the panel, Bridging the Generation Gap, at the Next Generation of Government Summit in July 2010, sponsored by Govloop. As the 2011 Next Generation of Government Summit is quickly approaching – what better time to reflect back and share experiences from last year’sRead… Read more »
As most of you are aware, a great deal of social media is currently blocked by Federal, State, and Local governments for access by anyone on the applicable enterprise. As I have finally obtained a Google+ invite, I will be checking tomorrow to see if it has found its way onto the firewall rules atRead… Read more »
As a customer service manager, I am called upon to train others on the subject. In my search for continuous learning, I happen to run across an article by Pivot Point Solutions, based on President Obama’s Executive Order to improve customer service. What a lot of people don’t know is that, although the Executive OrderRead… Read more »