This morning, I attended a panel discussion at the Brookings Institution titled “How Social Networking Can Re-Invigorate American Democracy Civic Participation.” That’s a pretty tall order for social media, if you ask me, but the panel was enlightening nonetheless. Speakers included Mindy Finn, Partner at Engage; Diana Owen, Associate Professor of Political Science at GeorgetownRead… Read more »
During the last year I was a frequent guest speaker at different University-wide lecture series to talk about my research findings but also my personal use of social media applications as a scholar. I reported about the diverse social media applications I have tested (and abandoned) in the classroom, but also provided insights into howRead… Read more »
Regardless of whether you are representing yourself, an agency, a company, a non-profit, or a campaign online, you will most likely encounter negative digital feedback. While you cannot control what the world puts in front of you, you can control how you respond. In fact, how you do so might say more about your characterRead… Read more »
Last night I had a great taking stage with Alexandra Samuel in Vancouver for “We Want Your Thoughts” at the Khafka coffee house on Main St. The night’s discussion was focused on Social Media – from chit chat to election winner – what next?” (with a little on the social media driven response to theRead… Read more »
For a customer, we at Kind of Digital have been putting together a prototype system using WordPress to crowdsource ideas from the public. We’ve done plenty of reading about previous attempts at this sort of thing, and hopefully have avoided a few of the traps that other projects of this type have fallen into. OurRead… Read more »
We’ve all been hearing a lot lately about generations and the generational divide, the generational gap, multi generational conflict in the workplace – some see it as a huge issue, some see it as a small issue, and some don’t see it as an issue at all – yet it is an issue. If theRead… Read more »
[Summary: Notes for a presentation on ‘Generation-Y’ and public services hosted by Institut de la Gestion Publique (Institute for Public Management), delivered on 27th June 2011, Paris] Below is a copy of the draft I wrote for a round-table discussion starter at today’s ‘Generation-Y and public services’ conference hosted at the Institut de la GestionRead… Read more »
Top 10 Twitter Feeds is a new, regular series on the CEIL Blog dedicated to helping you discover the best — and most informative — Twitter feeds available. This week we’re focusing on the Top 10 Federal Government feeds. There are plenty of fantastic feeds out there, but not all of them put a highRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service —————————This is post 1 of the new “Customer Service”Read… Read more »
If you’re interested in this topic, please consider attending our Next Generation of Government Summit on July 28-29 in Washington, DC, where emerging leaders and thinkers will convene to chart the future course of government. ***************************************************************************************************************************************** In another post, I captured the proceedings of an International Symposium which is discussing “Generation Y and Public Management:Read… Read more »