This article was previously published on Tri Tuns blog. OBSERVATION User Adoption (UA) is critical to achieving your Return on Investment (ROI). What if you simply do not have the resources and time to establish all of the necessary components for a successful UA program? Enlisting the services of a UA consultant can help mitigateRead… Read more »
Last month I went back to the Kennedy School to speak at the Plenary panel of the HKS reunion weekend. The panel was called “Revolutions in the Middle East and North Africa: Why Now? What’s Next?” The panel was moderated by Xenia Dormandy, Senior Fellow at Chatham House (MPP 2000), and featured Tarek Masoud, AssistantRead… Read more »
Who not to follow on Twitter For public sector employees venturing out onto Twitter, finding out who’s who can be confusing and frustrating. While there are untold numbers of individuals and organizations sharing valuable information and contributing to a healthy flow of information, there are also oodles of people just trying to make a buckRead… Read more »
Is this the Summer of Social?? How have you been using social media in local public services? Submit your example here or take a look at what other people are doing. Moving on, need help now! Ok, I’m off to pastures new! If you haven’t already seen my announcement, take a gander at what I’llRead… Read more »
OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites. Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies toRead… Read more »
RECORD FOR FOREIGN TRIPS. Roll Call. “The costs of overseas trips taken by Senators and their staffers jumped by about 20 percent last year, reaching an all-time high of more than $5 million in publicly reported costs, which is still likely less than half the actual total.” “CASTLES AT THE CAPITOL.” Press release here. “CastlesRead… Read more »
What a creative approach to public health. It has it all. Engaging, creative, edgy and powerful. But what about the Zombie Workplace? Get your survival guide here. The idea is the same. Get a kit, Make a Plan, Be prepared. The best advice we can give is stay connected. Tweet away and post any intelligenceRead… Read more »
On Thursday, I will attend SFOpen 2011, a forum discussion on Open Government with nine of the candidates currently running for the office of Mayor of San Francisco. The event is sponsored by Change.org, GovFresh, WordPress, and various others. From the event site: SFOpen 2011 brings together the 2011 San Francisco Mayoral candidates for aRead… Read more »
I was recently given permission to share a “work in progress” extranet site from the Government of British Columbia. Please note that it is currently a mirror and has not yet been officially launched. So what is it exactly? A collection of guidelines and best-practices surrounding the use of social media for citizen engagement. HowRead… Read more »
The writing is on the wall and it’s on the Facebook wall if Sky News are to be believed as they analyse a second successive slump of Facebook usage. People are not just wandering off to some other network either – 100,000 Britons actively deleted their accounts in their entirety last year. It seems, asRead… Read more »