How Open Source Powers DevOps Success
To be successful in DevOps, agencies can do three things: create small teams for specific problems, get feedback from the customer and network small teams to solve more complex problems.
Communications
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The First and Busiest 311, Baltimore and New York City
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
How to Speak the Language of Leading
Communication is one of the most important aspects of leading. Great leaders must be sure they are speaking the same language as their employees. Learn how to ensure others understand what you are communicating.
How to Use Nextdoor to Reach People in Your Community
Thanks to its hyperlocal niche, Nextdoor is getting more attention from people who work in public service and government communications.
Can Scalability Fit Into the Varied Target Market?
Instead of gearing campaigns for the singular prototypical customer, there is more power in orienting a variety of marketing to target groups.
Making the Case for Prioritizing Government CX
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
Jargon Is a Barrier: Why It’s Important to Keep It Simple
Jargon has an appropriate audience and is better used as a quick form of communication with the right people than as a display of expertise around the wrong people.
Reaching Millions: How a Small Kansas City Used Social Media to Help Heal Tensions
What does an internet superstar look like? You might not think of Lenexa, Kansas, police officers in this category, and yet, they were.