This is the second post in a series exploring what the role of agency social media lead looks like. I’m talking here about someone who’s leading social media for an entire agency, not just a single project. In each post, I lay out a basic set of tasks, and then invite you to discuss someRead… Read more »
One of the things that comes out of the training we do is that evaluating online engagement is hard. What’s more, just finding out whether you are doing the right things is tricky too. Looking at other people’s good practice can help, but unless you have a couple of days spare, finding the time isRead… Read more »
Working for the BC Public Service over the last two and a half years, I’ve seen firsthand how a cultural shift towards the use of social media has improved employee engagement. Social media is a communication channel that allows an employee’s voice be heard across traditional organizational and hierarchical boundaries. When an employee’s voice andRead… Read more »
INPUT Analyst Derek Johnson reports. Earlier this month, New York City rolled out its first digital road map – a strategic plan that aims to “establish [New York City] as the world’s top-ranked Digital City, based on indices of Internet access, Open Government, citizen engagement, and digital industry growth.” As one of the most technologicallyRead… Read more »
It is partly out of self-interest that I write a response to Bill Keller’s NYTimes Op-Ed, “The Twitter Trap“; I am a Social Media Director. But more than that, I think Bill’s a smart guy who deeply misunderstands something, and as a significant part of my professional life was spent as a teacher, I wantRead… Read more »
Yesterday I was reminded by the fact that I have great friends – friends who are far better to me than I deserve. You see, yesterday was my birthday and I was overwhelmed with the number of well wishers who sent me a little note. I’m so, so lucky – something I should never forget.Read… Read more »
Research Using Wikis in Government (05/23/2011) – A new IBM guide provides practical tips to help federal managers decide if a Wiki makes sense for their organization and how to best use this tool to improve collaboration. http://www.businessofgovernment.org/report/using-wikis-government-guide-public-managers Effective network builders (Spring 2011) –The Knight Foundation and Monitor Institute examined 70 networks and identified fiveRead… Read more »
Beyond the fans, likes, followers, and friends, social media can expose organizations to a range of threats. According to Network World, these can include malware embedded in mobile applications and social networking sites and “smooth-talking scammers” who take advantage of the new willingness to share all kinds of personal information via very public channels. AlsoRead… Read more »
You can also read this post on BeltWiki Blog from WhoRunsGov.com. Originally posted there on May 31. In this week’s shuffle: communicators move around, the White House lands a big Twitter hire, and even more campaigns staff up. Who’s moving where in Washington, after the jump. CAPITOL HILL Hill veteran Brad Bauman has landed atRead… Read more »
The global fight to end the destruction of lives from tobacco is something I can get behind. Today is World No Tobacco Day – a global initiative from the World Health Organization. Some statistics that many public health professionals are aware of but always a good reminder: The tobacco epidemic kills nearly 6 million peopleRead… Read more »