Just nine days after starting an official (and verified) Twitter feed, the U.S. Secret Service had a pretty public gaffe that most professional social media managers have experienced (or feared) at some point or another. As reported by ABC News and other outlets, a staffer accidentally tweeted something meant for a personal account. The departmentRead… Read more »
Research Social media and customer service (05/11/2011) –The American Express Global Customer Service Barometer found ninety percent of survey respondents want to speak with a representative on the phone rather than via social media, a chat program or another newer form of communication. People will use social media to spread the word and social toolsRead… Read more »
There’s certainly no shortage of stories regarding customer engagement and social media interactivity by many businesses on the Internet, especially when responding to negative feedback and proactively shaping the amplified, echo-chamber public dialogue that follows. PR and marketing staff may be tuned to trending commentary through “social listening” tools, search engine alerts and direct monitoringRead… Read more »
I’m not committing to a 5 minute post. It might be, it might not but the simple fact is I’ve been asked to write this, by someone I have the utmost respect for, and so a job done at all must be done properly. If you’re reading this blog, I am guessing you don’t needRead… Read more »
While it is not unheard of for public agencies to ban use of social media at the workplace, officials in Kent County (DE) took their policy one step further. The county already prohibits employees from using social media at work. But a recent proposal tried to stop workers from using social media to criticize colleaguesRead… Read more »
This paper was delivered at the Regional Senior Leaders Seminar in Cairns, Australia on 19 May 2011. A referenced version suitable for printing is available. Only connect! That was the whole of her sermon. Only connect the prose and the passion and both will be exalted, and human love will be seen at its height.Read… Read more »
OpenGovernment.org is a new transparency service for U.S. state legislative information, being developed by David Moore of the Participatory Politics Foundation and a member of our community. OpenGovernment.org is a joint effort of the Participatory Politics Foundation and the Sunlight Foundation. (Click here for the GovLaunch announcement of OpenGovernment.org.) For (currently) five U.S. states (California,Read… Read more »
I find this stuff so that you don’t have to. Local Government Graduate Gripes – “How would a networked, open, innovative, tech-enabled, social recruitment scheme for government work?” 10 things Alpha.gov.uk gets wrong (Part 1) | Helpful Technology – Nicely contrarian points from Steph on the new government website prototype. Would you like sauce withRead… Read more »
Hear how the City of Alexandria is leveraging Granicus technology to take their web strategy to the next level through online video. Justin Thompson, the Communications Content Manager for the City of Alexandria, which was recently recognized for having one of the Top 10 “Digital City” government websites by eRepublic, wrote a great blog postRead… Read more »
“WE KNOW WHERE YOU LIVE. LOVE, THE IRS.” WSJ editorial. “A tax probe of donations given by a specific class of political donors is a boldfaced attempt to punish and discourage political speech.” NEW SUPER PAC NEWS. LA Times. “Indiana attorney James Bopp Jr., one of the lawyers who brought the watershed Citizens United caseRead… Read more »