President Obama has instructed federal agencies to come up with ways to use technology to improve their customer service offerings. Agencies have 180 days from the date of the executive order to develop customer service plans. As to what constitutes a good customer service plan, the executive order states, “The plan shall set forth theRead… Read more »
Wait! Don’t take off for your big weekend plans just yet! You forgot to read the… Friday Fab 5! I know, I know, you wouldn’t actually have left without reading it first, right? In any case, it’s time to take a look back at this week on GovLoop and pay tribute to some great content.Read… Read more »
AIIM International Job Announcement – please send resumes and cover letters to [email protected] If you have previously submitted to this position, you have already been sent on to HR for review. Please be patient as we perform this extensive search. Position: Chief Marketing Officer (CMO) Staff: OPEN Reports to: President Supervises: 3-4 professional staff FLSARead… Read more »
The Federal government performs several key functions for our nation. It defends our strategic interests in the world, it regulates critical industries and aspects of our economy, and it promotes progress of science by issuing patents, and makes rules for the regulation of land and naval forces. But, at the core of every agency’s missionRead… Read more »
Authored by Anthony Critelli While the hoopla around the royal wedding of Prince William and Kate Middleton will not do much to help U.S. contractors battling shrinking government budgets, we have detailed the many opportunities existing for their British counterparts. It should be noted that the only major cost said to be borne by taxpayersRead… Read more »
No really more about my experience with the tornadoes in Huntsville Al. For those who know a little about me , we, the wife and I, got through the day from hell, with only minimal structural damage due to straight line winds to our home and NO physical injuries at all. Took some 4 hours,Read… Read more »
Gadi Ben-Yehuda Government Employees as Guides, not just Subjects. IBM Center author Ines Mergel argues in a blog post that ” constantly including practitioners into the research process and not only as subjects (i.e., interview partners), but as equal partners who guide the research, evaluate its feasibility and to keep the research grounded and unbiased.”Read… Read more »
“ACCOUNTABILITY AFTER CITIZENS UNITED.” You can listen to a Brennan Center event on Citizens United here starting at 9:00 a.m. (Assuming you didn’t go back to sleep after watching Royal Wedding coverage…) WRAPS OFF D OUTSIDE GROUP. Jeanne Cummings has the scoop. “Democrats with ties to the Obama White House on Friday are launching aRead… Read more »
When you invest in something, you want to know how well your investment is paying off – your ROI. Well, citizens “invest” in government (and their community), so they want easy access to useful information about it. They want to see a return on their investment. But open government is not just beneficial for citizens;Read… Read more »
Yesterday, April 27, 2011, President Obama issued an Executive Order: Streamlining Service Delivery and Improving Customer Service. In a nutshell, it directs agencies to develop and monitor customer service plans and measures and to solicit customer feedback to improve service. It calls for agencies to use technology to streamline customer service and to emulate practicesRead… Read more »