Open government cannot succeed through technology only. Open data, ideation platforms, cloud solutions, and social media are great tools but when they are used to deliver government services using existing models they can only deliver partial value, value which can not be measured and value that is unclear to anyone but the technology practitioners thatRead… Read more »
Every month I have the honor of presenting, How to Use the Internet and Social Media in Your Job Search, to a group of very dedicated government professionals who are transitioning. While we present this class to many groups each month, this group is the most challenging due to their resistance to being on theRead… Read more »
https://www.govloop.com/group/customerserviceingovernment/forum/topics/how-can-an-agency-improve-if Please check at this post from the Customer Service in Government Group. How would you solve this problem?
To be successful over the long-term, Open Government efforts can’t be a separate line item on the balance sheet With the recent news that several major Open Government efforts including USASpending.gov, Data.gov, and FedSpace may be shut down due to budget cuts and that the Pentagon has disbanded their social media office, many people inRead… Read more »
You may have noticed that a few years ago Facebook created a translation app to crowd source translations. The basic concept works like this: Step One – Translate the Glossary with all the core terms, people vote translations up or down to determine which ones stick. Step Two – Translate all of Facebook into theRead… Read more »
We’re starting an open innovation-y project at Kind of Digital about micro-participation. Do get involved! Possibly related posts: Micro-participation at ShropCamp Digital engagement workshop, Peterborough, 25th May Some Kind of Digital posts More on micro-participation The need for micro-participation Original post
In San Francisco, the loss of a charismatic mayor who served as a social media and civic tech booster-in-chief within city government came as something of a blow to Gov 2.0 advocates last year. However, we rebounded by shifting our focus to building the civic tech and open government community of line workers, developers, activistsRead… Read more »
Happy Friday all! Here are 10 steps for Gov’t agencies to build audience: 1. Identify2. Logistics3. Define success4. Enlist5. Experts & Partners6. Community Strategy7. Content Strategy8. Launch9. Start doing10. Measure Here are 6 proven tips to increase engagement: 1. Connect2. Educate3. Empower4. Energize5. Enhance6. Enforce Want to learn more? Check out this presentation that detailsRead… Read more »
Never too early to start thinking about FedSMC 2012 – but before we go there, I want to share some highlights of 2011! FedSMC 2011 Headlines: FedSMC 2011 Made The Top Five Most Important Government Events of 2011. Thanks to GovEvents.com and all the voters! Feds Respond to Averted Shutdown“Federal employees attending the Federal SeniorRead… Read more »
Frank Eliason, senior vice president for social media at Citigroup, is not only a believer in social media, but also has put social media to work. Eliason recently joined Citi after making a reputation as a change agent at Comcast. FedInsider spoke with him following his presentation at last week’s Federal Senior Management Conference (FedSMC)Read… Read more »