Research Social media as a customer service tool (03/03/2011) – Gartner predicts the use of social media for customer service will grow rapidly over the next two years. As more people participate in social networks, use of social customer service will become common as a way to improve customer experience. http://www.gartner.com/it/page.jsp?id=1570814 2010 Digital Year inRead… Read more »
The Packers dominated teams using the Lombardi Sweep, but few teams had the talent to run it as effectively “That’s easy – even I could do that!” Really? Could you? How many times have you been watching a game and said that about that highlight catch that you saw on Sportscenter? How many times haveRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION Consulting firms often debate whether to apply their business development effort toward building a partnership vs. seeking direct client opportunities. One key benefit of forming a partnership is the ability to expand sales opportunities while sharing marketing and sales costs. As tempting as it isRead… Read more »
Two more upcoming webinars from Learning Pool to tell you about – both free of course. Closing the third sector skills gap New for 2011 is My Learning Pool – a suite of over 20 online courses that have been designed for community and voluntary groups, small charities, social enterprises and others in the thirdRead… Read more »
Although we have yet again avoided a government shutdown for at least three more weeks with the passage of the latest short-term appropriations bill for fiscal 2011, the operating conditions created by the continual funding uncertainties are taking a toll on federal agencies. As a federal leader, you’re already doing more with less. Perhaps youRead… Read more »
OK – you’re back from the Government Web and New Media Conference, and you’re sky high thinking about mobile apps and Facebook pages and “Meetups.” Gotta have all those channels. But where to start? That’s easy. Start with your customers. What do they want and need? How do they want to get it? Yeah, yeah,Read… Read more »
Is traditional management dead? Is measurement a “hangover from the industrial era”? Does knowledge work require a more flexible and “touchy feely” paradigm for organizational effectiveness? These are some of the questions that Dr. Mark Addleson, Associate Professor of Public Policy at George Mason University posed in his opening presentation at the Knowledge Management Institute’sRead… Read more »
Social Media allows the IRS Recruitment Office to communicate and network with job applicants at any time and from any place. The key to our success is integration; every tool is part of a well-oiled social media machine. By using social media, the IRS accomplishes several important goals. First, we show the IRS is aRead… Read more »
French regulators fined Google 100,000 euros for violating privacy laws when collecting data for its Street View application during 2007-2010. Original post
Earlier this month, Utah Governor Gary R. Herbert signed off on a controversial bill which made changes to the state’s Government Records Access and Management Act (GRAMA). GRAMA allows citizens to request the disclosure of certain public records. The new bill, HB477, makes changes to GRAMA by shrinking the definition of what constitutes a publicRead… Read more »