The National Association of Government Web Professionals (NAGW) National Conference provides the perfect opportunity to share your expertise with a wide range of web professionals in local, state and federal government.
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
Government employees were adversely affected by the partial shutdown, missing two paychecks and facing a backlog of work when they returned to the office. So what contributes to a lack of morale and what can employers do about it?
On Jan. 23 the Office of Personnel Management (OPM) released recommendations for how agencies should carry out the bill for excepted employees.
Paper processes can be a time-consuming and inefficient constraint on agencies. Electronic signatures offer a step up for agencies considering ways to save time and resources.
GovLoop spoke with three federal employees who went through the federal shutdown and asked them what they learned. Here’s who they are and what they had to say.
More people are thinking about their retirement right now because they’ve been under pay freezes, budget cuts, sequestration and furloughs.
Whether on their own, or as part of a robust citizen experience strategy, each of these tips can help you better understand and respond to citizen feedback.
Federal employees and their families have taken to social media to voice their frustration about the budgetary impasse in government.