Spoke to today to the Province of Ontario via Skype about Govloop. My presentation is below. Some cool notes-Province of Ontario has its own collaboration site – OpsPedia – based on WordPress/BuddyPress. Biggest issue for them is getting resources to succeed (right now it’s a part-time/side project)-Online consultation with citizens – required lots of approval,Read… Read more »
As the first month of the Future Learning Experience Project comes to a close, so too does our explicit focus on definitions. Let me take a few sentences to recap what exactly we defined in the last month: We offered a definition of what a learning experience is, and some contexts to consider how learningRead… Read more »
As I wrote in a earlier posting, I coined the term collaborgagement while attending a session at Content.gov. John Newton (Alfresco’s CTO) commented that the next generation of enterprise IT tools need to serve the middle of the enterprise – the domain of the knowledge workers. These tools need to support collaboration, knowledge management, andRead… Read more »
We’re excited about a fresh new look for OpenSF, a team blog dedicated to innovation, collaboration and transparency in San Francisco government. OpenSF was originally launched by Jay Nath, director of innovation in the City’s Department of Technology, and his team members were the primary contributors. For about a year, I’ve been writing regularly forRead… Read more »
Leading creative/advertising blog, Osocio, is conducting it’s annual awards event for top socially conscious campaigns of 2010 that were featured on the site. Many of you may remember Pulse + Signal guest author – Marc van Gurp, who posted content for Spread the Word Sundays last year. Here’s an excerpt on why it’s happening: BecauseRead… Read more »
Mark Drapeau (Washington, DC) – The Federal government has made a good deal of progress toward being more transparent, collaborative, and participatory during the two years since President Obama took office. However, despite great strides, government practitioners’ use of social media is not very sophisticated, does not take advantage of the latest tactics and tools,Read… Read more »
Boots. I salute you. Because damned if you do and damned if you don’t just really bit you on the behind. UKUncut have been out bringing protest and humour to the streets again today. And Boots have received a visitation due to their alleged (I don’t know enough about all this so am using alleged)Read… Read more »
Stop worrying about hitting the big drive and concentrate on the fundamentals Ever hear the phrase “Drive for Show, Putt for Dough?” It’s time-honored sports cliche that refers to the oohs and ahhs that a huge golf drive off the tee will elicit from the crowd. However, despite all the attention a big drive getsRead… Read more »
This article doesn’t say much about how officials and agencies are expected to use Twitter, but it’s evident that two-way conversations are expected: http://www.nytimes.com/2011/01/30/us/politics/30twitter.html
The main reason why “Customer Satisfaction” in public organizations is so difficult is because we have to sometimes say “no.” That is why I would argue that customer satisfaction is not the goal at all, and that good customer service doesn’t always result in a customer getting what they want. Our goal has to beRead… Read more »