How to Understand Your Congressional Customer
How does an individual, agency, or government department at any level ensure their perspective is heard and acknowledged?
Communications
Your Website is Your First Impression – Part 2
An organization’s website is often a stand-in for its brand – and its quality can impact how customers consider your jurisdiction over other options. Here are two more personas that are likely to treat your website as a barometer of your agency’s quality and abilities: tourists and job seekers.
5 Things Reporters Want You to Know
Over the course of your career in government, you may well field news media requests. For some, that’s not a pleasant task. Here’s what you need to know to ensure your news interview is a great opportunity rather than a career crimper.
Harnessing the Great Power in Our Words
“The power of life and death is in the tongue,” is not an overstatement or exaggeration. Words matter more than you might realize.
New Ways to Network: Help Yourself – and Others
We all recognize the value of networking, connecting with our professional peers to learn and grow and share contacts. But for some, the coffee or cocktail mingler isn’t much fun and can be ineffective. The good news? There are better ways to make meaningful connections.
3 Principles That Define a Successful Information Campaign
Government has an information distribution problem. These three principles can reverse the trend, and elevate your next information campaign to the top.
How to Get Your Message Out Most Effectively
Now that you know your message (your one key point) and you know your audience (what type of language and how much detail you should provide), it’s time to know your style (how you present the material).
Apply to Be a GovLoop Featured Contributor!
If you haven’t made professional plans for 2019 yet, you may be feeling the heat. But GovLoop has an opportunity for you.
3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Effective Communication Through Learning Behavior
As a leader or a communicator, are you challenged to motivate others to act? Here are tips on how to communicate effectively utilizing adult learning theory to change behavior.