GovCamp this Saturday was a delight, thanks to the wonderful people who attended, those that helped out, and the good folk at Microsoft who looked after us all so well. This year there has been so much written online that I don’t know what else I can add! The easiest place to go for contentRead… Read more »
You know how when we are growing up and our parents say the stupidest things? Things like “I brought you into the world and I can take you out” or “Because I said so, that’s why”. Good times…good times. If you’re like me, you promised yourself that your wouldn’t say such stupid things. I stuckRead… Read more »
At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we canRead… Read more »
“When I have an angry customer, I just put the phone down on my desk and walk away. By the time I get back, they are either calm, or they hung up. Problem Solved.” I really did have a student in one of my classes make that statement. I’ve heard a lot of odd perceptionsRead… Read more »
From the Granicus Blog As the need for real-time exposure to information grows, government PR and communications professionals should start to re-evaluate their plan of attack for press releases and public announcements. After handling all Granicus PR efforts and working with PIO’s and publicly directors at all levels of government, I’ve come to realize theRead… Read more »
We are looking for recommendations on what third-party solutions government agencies are using for email marketing purposes. Our needs include having a solution that offers templates, the ability to manage subscribers and track performance. I’m aware of companies such as MailChimp and Mad Mimi, but we are looking for a company that is based inRead… Read more »
There has been a lot of hype around the not-so-new social network called Quora in the past few weeks. Quora describes itself as: A continually improving collection of questions and answers created, edited, and organized by everyone who uses it. Or as David Griner puts it: It’s like the community side of LinkedIn, merged withRead… Read more »
EveryFriday, we take a quick look back at the week and highlight fivemembers or moments that were especially awesome. Here’s who and whatrocked it out this week. Also we want to know how or what you think killed it this week on the site so help us out with your comments below. 5. The MostRead… Read more »
I attended the Content.gov seminar in DC today. The seminar was hosted by Alfresco and of course revolved around how this open-source enterprise content management tool can improve content management for government agencies. I’ve experimented with it a bit and think it is a good product. What I took away from the conference was someRead… Read more »
Over at the IBM Center for the Business of Government Blog, Dan Chenok has posted an article about the privacy implications raised by a few recent reports and their implications for government managers. Dan looks closely at: “Preliminary Staff Report” from the Federal Trade Commission (FTC) A “Green Paper” from the Department of Commerce entitledRead… Read more »