I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter: @pjfiorenza and please feel free to leave some comments!Read… Read more »
Stilgherrian interviewed me on Sunday for his Patch Monday podcast “Flood-proofing your business IT” (17 January 2011).”The floods in Queensland and now further south in Australia are a reminder that natural disasters can strike even in rich, technologically advanced nations. Data backups are essential, but business continuity planning also needs to cover communications links, theRead… Read more »
The Australian Communications and Media Authority reports that communications and media service providers areThe communications sector is bundling of voice and content services, increasing data quotas to encourage consumption of content and developing mobile applications. The media sector is developing internet-based distribution channels, pay-per view and subscription services, internet-based ‘ Original post
Forty eight years ago,Dr. Martin Luther King Jr led approximately 250,000 men,women, and children to Washington DC for a March for Freedom and Jobs. In 1963 black unemployment was as high as 11%, while unemployments was only 6% for whites. A white family earned, on average about $6,500.00 a year while a black family earnedRead… Read more »
The Premier of Queensland, Anna Bligh, announced a Commission of Inquiry unto Queensland’s January floods. This will be headed by Justice Cate Holmes, with former Queensland Police Commissioner Jim O’Sullivan, and Phil Cummins, chairman of the International Commission on Large Dams. It will look at preparation and planning, performance of private insurers, equipment and communications,Read… Read more »
Literally in every GovLoop live chat, online training, or speech I give, I always get two questions “What are tips to having a large and successful Facebook page?” and “What is a good example of a government Facebook page?” *****This is draft 3 with comments incorporated (thanks everyone) – leave comments for me and I’llRead… Read more »
My name is Craig Freshley and I’m in Brunswick, Maine. My one-page Group Decision Tips are shared around the world and are all posted for free at: www.GroupDecisionTips.com. There are about 140 Group Decision Tips available: all one-page pdf’s. They cover all topics relevant to group decision making: communications, conflict, leadership, policy development, facilitation techniques,Read… Read more »
Paul Ford has a great post The Web Is A Customer Service Medium. His point is that the web can do fabulous customer service and that is what browsers want. It’s a more satisfying way of explaining what is often called information wants to be free. Customer service, or customer care as it was definedRead… Read more »
Before the holidays, three was a flurry of dozens of messages on the NCDD Discussion list (our main listserv, with 1150 subscribers) on issues of race and racism within a period of a couple of days. Though our listserv can be a great place to discuss practice-related questions and share announcements, it is not aRead… Read more »
Andrea Di Maio reports on the US Defense department doing away with dedicated social media officers: No more specialized offices, no more social media silos, no more experts or consultants building new strategies. Social media is a tool, amongst many others, for public affairs professional to do their job more effectively and efficiently. The nextRead… Read more »