My name is Craig Freshley and I’m in Brunswick, Maine. My one-page Group Decision Tips are shared around the world and are all posted for free at: www.GroupDecisionTips.com. There are about 140 Group Decision Tips available: all one-page pdf’s. They cover all topics relevant to group decision making: communications, conflict, leadership, policy development, facilitation techniques,Read… Read more »
Paul Ford has a great post The Web Is A Customer Service Medium. His point is that the web can do fabulous customer service and that is what browsers want. It’s a more satisfying way of explaining what is often called information wants to be free. Customer service, or customer care as it was definedRead… Read more »
Before the holidays, three was a flurry of dozens of messages on the NCDD Discussion list (our main listserv, with 1150 subscribers) on issues of race and racism within a period of a couple of days. Though our listserv can be a great place to discuss practice-related questions and share announcements, it is not aRead… Read more »
Andrea Di Maio reports on the US Defense department doing away with dedicated social media officers: No more specialized offices, no more social media silos, no more experts or consultants building new strategies. Social media is a tool, amongst many others, for public affairs professional to do their job more effectively and efficiently. The nextRead… Read more »
The latest social media phenom is Quora. A kind of question and answer forum. Its neatest trick is that it encourages you to re-produce your social graph from Twitter. Ready made followers and people you probably already ask questions of to follow. Anyhoo…there was a question on Quora I answered recently Does open government requireRead… Read more »
You’ve probably noticed this week that we’ve been rolling out a ton of new stuff on GovLoop. We really want 2011 to be the year of awesome in the community and we’re off to good start. The week has flown by and I figured I’d give everybody a breakdown of the cool things we’ve doneRead… Read more »
Gadi Ben-Yehuda The New York Times reports that our current privacy laws are being obsolesced by the web. Along those lines, the National Institute of Standards and Technology (NIST) has launched a site that details administration’s plans for trusted online identities. Everyone loves talking about the weather. Now NOAA helps us visualize it. And ifRead… Read more »
I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter: @pjfiorenza and please feel free to leave some comments!Read… Read more »
On January 13, 2011, Open Source for America (OSFA), published the results of a study measuring openness in government. The Federal Open Technology Report Card evaluated key indicators of open government and open technologies developed through online crowd sourcing and refined metrics outlined by the OSFA leadership committee. These included questions regarding public budgets, useRead… Read more »
EveryFriday, we take a quick look back at the week and highlight fivemembers or moments that were especially awesome. Here’s who and whatrocked it out this week. Also we want to know how or what you think killed it this week on the site so help us out with your comments below. 5. The MostRead… Read more »