You’ve got your new website. You’re using Twitter and Facebook to “engage” with residents. Your community has access to all the latest news and information as it happens. The channel shift savings are predicted to be huge…So why isn’t it working? Don’t let the hype surrounding Social Media convince you this is an effective wayRead… Read more »
One of the joys of sudden web trends is the speed at which the too-cool-for-school types start to affect disdain and boredom for something that’s been popular for all of a week or so.Take Quora.com– a US-based site which styles itself as ‘a continually improving collection of questions and answers created, edited, and organized byRead… Read more »
This blog post originally appeared on my blog, “Social Media Strategery.” Ugh – the phrase 2011 social media resolutions returns more than 12 million search results on Google and I find most of them totally insufferable. Let me guess – in 2011, you resolve to “blog more often,” “double the number of Twitter followers youRead… Read more »
The Institute for Local Government’s Public Engagement and Collaborative Governance program developed the following ten principles to serve as helpful indicators of effective and ethical public engagement practice by local governments. These principles may also help guide city, county and other local officials in the design of public engagement processes and strategies. Developed by TerryRead… Read more »
This 72-page article by John Gaventa and Gregory Barrett was published in 2010 by the Institute for Development Studies. Over the last two decades, the idea that citizen engagement and participation can contribute to improved governance and development outcomes has been mainstreamed in development policy and discourse. Yet despite the normative beliefs that underpin thisRead… Read more »
I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter: @pjfiorenza and please feel free to leave some comments!Read… Read more »
(photo credit) Typically, I don’t get chills on my metro ride to work at 7:30 in the morning. Nor do I get all choked up. This morning I experienced both. Why? Read the story below. It’s worth the 3 minutes. Warning: this will pull on your heartstrings. This is the story of Sameer Bhatia andRead… Read more »
By Leonard Sipes We are witnessing a fundamental shift in how people communicate. There are few times in world history where that happens and we are witnessing major change right now. For centuries, we traded information about concepts, products and beliefs face-to-face. All that changed with social media and the internet (see “When Did WeRead… Read more »
Cory Booker (@corybooker), the mayor of Newark, NJ made headlines recently with his heroic efforts to rescue residents from Snowpocalypse one tweet at a time. Whether its delivery diapers, shoveling entryways, or sending snowplows, he stepped out of bureaucracy to come across as a real, caring human being anxious to aid during a time ofRead… Read more »
You may or may not have seen game designer Jane McGonigal’s TED talk, which lofts the idea that video games may actually be one of our paths to saving the world. Her argument is based in part on the feeling gamers typically experience–that is, confidence that they can succeed, patience when they don’t, and determinationRead… Read more »